Fleet Maintenance Controller (Hybrid)

Vwfs; Milton Keynes; Hybride; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

Discretionary 10% bonus

Employer pension 9%

Company car scheme (ECO/BEV)

Income protection and life assurance

Retail discount vouchers

Care Concierge access

LinkedIn Learning and development

Résumé du poste

VWFS UK in Milton Keynes is seeking a Maintenance Controller to join our Fleet Maintenance team. You will authorise service work, manage tyre queries and help reduce vehicle downtime across our retail fleet of vehicles.

You will provide updates on repairs and estimated completion times to customers and account managers, support cross-functional teams and strive to meet KPI targets for cost control and response times in a fast-paced environment.

Qualifications

• Experience working as a vehicle technician.
• Level 3 qualification in Light Vehicle Maintenance & Repair or equivalent.
• Knowledge of Maintenance processes and best practices.
• Proactive and flexible approach to changing priorities and demands.
• Confident communicating face to face or by telephone.

Responsabilités

• Authorising routine services and tyre replacements in line with manufacturer guidelines and budget controls.
• Supporting customers and internal teams with vehicle downtime issues, including arranging hire vehicles.
• Providing updates on repairs and estimated completion times to customers and account managers.
• Handling goodwill reimbursements and producing internal reports.
• Communicating effectively across teams to ensure high levels of customer satisfaction.
• Meeting departmental KPIs around cost control, response times, and compliance.

Connaissances

Vehicle technician experience

Maintenance process knowledge

Time management

Customer communications

Adaptability

Formation

Level 3 qualification in Light Vehicle Maintenance & Repair

Outils

Fleet management software

Description du poste

VWFS UK in Milton Keynes is seeking a Maintenance Controller to join our Fleet Maintenance team. You will authorise service work, manage tyre queries and help reduce vehicle downtime across our retail fleet of vehicles.

You will provide updates on repairs and estimated completion times to customers and account managers, support cross-functional teams and strive to meet KPI targets for cost control and response times in a fast-paced environment.