Fleet Maintenance Controller

Omega Resource Group; Marshfield; Hybrid; GBP 28,000 - 48,000; Full time

Benefits offered by this job

Company pension scheme

Death in Service cover

Health Cash Plan

Annual Profit Share Bonus

Free on-site parking

Job summary

Omega Resource Group seeks a Fleet Maintenance Controller in Chippenham. You will authorise maintenance, manage repairs, and liaise with workshops and customers to keep downtime to a minimum.

You will monitor costs, challenge repair recommendations, and ensure compliant servicing and MOT schedules while delivering high customer service standards in a fast-paced fleet environment.

Qualifications

• Qualified Vehicle Technician with City & Guilds, NVQ Level 3, IMI, or equivalent automotive qualification.
• Strong knowledge of vehicle maintenance and repair for cars, vans, LCVs or commercial vehicles.
• Experience in workshop, fleet management, maintenance control, service advisory, warranty, technical support, or engineering environment.
• Good understanding of vehicle compliance, servicing schedules, MOT requirements, and repair processes.
• Ability to challenge repair recommendations and discuss technical matters with workshops and suppliers.
• Strong communication skills and the ability to manage difficult conversations professionally.
• Organised and able to work in a fast-paced, target-driven environment.
• Customer-focused with problem-solving skills and attention to detail.

Responsibilities

• Assess and authorise vehicle maintenance and repair requests, ensuring work is necessary, cost-effective, and completed within agreed labour times.
• Challenge suppliers and repairers to ensure best value and compliance with maintenance standards.
• Monitor vehicle downtime and proactively manage repairs to maximise fleet availability.
• Liaise with workshops, customers, and suppliers to provide updates on repair progress and expected completion times.
• Ensure all maintenance records, authorisations, and vehicle information are recorded in company systems.
• Review estimates and invoices to ensure correct pricing and repair procedures.
• Escalate technical, commercial, or customer concerns when required.
• Deliver high standard of customer service while meeting deadlines, KPIs and SLAs.

Skills

Cost control

Supplier management

Customer service

Communication

Problem solving

Organised

Education

City & Guilds / NVQ Level 3 / IMI or equivalent automotive qualification

Job description

Fleet Maintenance Controller

Experience Dependent Chippenham Hybrid Working (Following Probation & Training Period)

Are you a qualified Vehicle Technician looking to move away from the tools while still utilising your technical expertise? This is an excellent opportunity to join a highly respected fleet management business that supports a large and diverse vehicle fleet across the UK. Working as part of a busy maintenance team, you will play a key role in controlling vehicle repairs, reducing downtime, managing costs, and delivering exceptional customer service to fleet clients.

Responsibilities - Fleet Maintenance Controller

• Assess and authorise vehicle maintenance and repair requests, ensuring work is necessary, cost-effective, and completed within agreed labour times.
• Challenge suppliers and repairers where appropriate to ensure best value and compliance with maintenance standards.
• Monitor vehicle downtime and proactively manage repairs to maximise fleet availability.
• Liaise with workshops, customers, and suppliers to provide updates on repair progress and expected completion times.
• Ensure all maintenance records, authorisations, and vehicle information are accurately recorded within company systems.
• Review estimates and invoices to ensure correct pricing and repair procedures have been applied.
• Escalate technical, commercial, or customer concerns when required.
• Deliver a high standard of customer service while working to deadlines, KPIs, and service level agreements.

Experience / Qualifications - Fleet Maintenance Controller

• Qualified Vehicle Technician with City & Guilds, NVQ Level 3, IMI, or equivalent automotive qualification.
• Strong knowledge of vehicle maintenance and repair, ideally covering cars, vans, LCVs, or commercial vehicles.
• Previous experience within a workshop, fleet management, maintenance control, service advisory, warranty, technical support, or engineering environment.
• Good understanding of vehicle compliance, servicing schedules, MOT requirements, and repair processes.
• Ability to challenge repair recommendations and discuss technical matters confidently with workshops and suppliers.
• Strong communication skills and the ability to manage difficult conversations professionally.
• Organised and able to work effectively within a fast-paced, target-driven environment.
• Customer-focused with strong problem-solving skills and attention to detail.

Benefits - Fleet Maintenance Controller

• Competitive salary depending on experience.
• Hybrid working available following probation and training period.
• 26 days annual leave plus bank holidays.
• Company pension scheme.
• Death in Service cover.
• Critical Illness cover.
• Health Cash Plan.
• Annual Profit Share Bonus.
• Employee recognition and reward programmes.
• Support for further training, education, and professional development.
• Long Service Awards.
• Free on-site parking.
• Additional breakdown cover benefits (service dependent).

Ideal background / Previous roles may include: Vehicle Technician, Senior Technician, Workshop Controller, Service Advisor, Technical Advisor, Fleet Coordinator, Fleet Maintenance Controller, Warranty Controller, Service Controller, Workshop Supervisor, Maintenance Planner, Fleet Engineer, Commercial Vehicle Technician, Technical Support Advisor, or Vehicle Maintenance Administrator