Maintenance Controller

Vwfs; Milton Keynes; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Discretionary 10% bonus

Employer pension 9%

Company car scheme (ECO/BEV)

Income protection and life assurance

Retail discount vouchers

Care Concierge access

LinkedIn Learning and development

Job summary

VWFS UK in Milton Keynes is seeking a Maintenance Controller to join our Fleet Maintenance team. You will authorise service work, manage tyre queries and help reduce vehicle downtime across our retail fleet of vehicles.

You will provide updates on repairs and estimated completion times to customers and account managers, support cross-functional teams and strive to meet KPI targets for cost control and response times in a fast-paced environment.

Qualifications

• Experience working as a vehicle technician.
• Level 3 qualification in Light Vehicle Maintenance & Repair or equivalent.
• Knowledge of Maintenance processes and best practices.
• Proactive and flexible approach to changing priorities and demands.
• Confident communicating face to face or by telephone.

Responsibilities

• Authorising routine services and tyre replacements in line with manufacturer guidelines and budget controls.
• Supporting customers and internal teams with vehicle downtime issues, including arranging hire vehicles.
• Providing updates on repairs and estimated completion times to customers and account managers.
• Handling goodwill reimbursements and producing internal reports.
• Communicating effectively across teams to ensure high levels of customer satisfaction.
• Meeting departmental KPIs around cost control, response times, and compliance.

Skills

Vehicle technician experience

Maintenance process knowledge

Time management

Customer communications

Adaptability

Education

Level 3 qualification in Light Vehicle Maintenance & Repair

Tools

Fleet management software

Job description

About The Role

JOB TITLE: Maintenance Controller

SALARY:From £30,000 pa dependent on experience

LOCATION: Milton Keynes

HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.

HOURS / CONTRACT TYPE: Full time permanent 35 hours per week, or part time permanent 17.5 hours available (Monday, Tuesday & half day Wednesday morning)

CLOSING DATE: 15/10/2026 We reserve the right to close the advert earlier If we receive a high volume of applications.

Are you an experienced vehicle technician or do you hold relevant technician qualifications? If so, this could be the perfect opportunity for you — and we’d love to hear from you!

We’re looking for a proactive and knowledgeable individual to join our Fleet Maintenance team. In this role, you’ll assist the smooth running of our retail fleet of passenger and light commercial vehicles by authorising service work, managing tyre queries, and helping reduce vehicle downtime.

What you’ll be doing:

• Authorising routine services and tyre replacements in line with manufacturer guidelines and budget controls
• Supporting customers and internal teams with vehicle downtime issues, including arranging hire vehicles
• Providing updates on repairs and estimated completion times to customers and account managers
• Handling goodwill reimbursements and producing internal reports
• Communicating effectively across teams to ensure high levels of customer satisfaction
• Meeting departmental KPIs around cost control, response times, and compliance

If you’re passionate about vehicles, customer service, and working in a fast-paced environment, this could be your next career move!

Essential experience & skills

• Experience working as a vehicle technician
• Level 3 qualification in Light Vehicle Maintenance & Repair or equivalent. Car servicing and repair experience in either a main dealership, independent garage or other car servicing companies or equivalent
• A thorough and detailed knowledge of Maintenance processes
• A proactive and flexible approach with the ability to react appropriately and effectively to changing priorities and demands
• Confidence communicating both face to face or by telephone
• Attention to detail with a high degree of accuracy and ability to work under pressure
• IT literate with the ability to grasp new systems
• High level of time management and organisational skills
• Knowledge of Fleet leasing solutions

What’s in it for you?

Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)

Pension:Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.

Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehiclesplus car insurance

OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.

Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).

Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.

We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.

About Us

Why join VWFS UK?

You’ll have the opportunity to make a difference by helping us to achieve our mission.

Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.