Fleet Control Senior

Kautec Recruitment; Gloucester; On-site; GBP 40,000 - 52,000; Full time

Job summary

Kautec Recruitment is seeking a Fleet Control Senior to oversee a busy maintenance control department in Gloucester. You will mentor a small team of controllers, schedule repairs and visits for field engineers, manage FNOL cases and chase progress with core Garages and third-party providers.

The role focuses on minimizing vehicle downtime, understanding repair costs, and ensuring efficient stock levels. IT systems knowledge (Kerridge, DMS, SAP) and MS Office skills will support daily operations.

Qualifications

• Experience in supervising and mentoring a small team of Controllers.
• Experience scheduling repairs, inspections and bookings for field engineers.
• Knowledge of FNOL (First Notice of Loss) processes and warranty repairs is a plus.
• Understanding maintenance spend and cost awareness is important.

Responsibilities

• Supervising and mentoring a small team of Controllers
• Scheduling repairs, inspections and booking visits for the Field Engineers
• FNOL First notice of Loss situations
• Chasing progress with a network of your own core garages and a chosen network of 3rd party maintenance providers
• Logging repair and maintenance notifications
• Ensuring the field service team have a maximum utilisation
• Maintaining updates on stock/ parts and ensuring correct levels
• You will be chasing up recoveries as a consequence of breakdowns & accidents. You will also be chasing up repair providers to analyse and action defects

Skills

Fleet management

Team leadership

Scheduling

FNOL

Vendor management

Data logging

Tools

Kerridge

SAP

DMS

MS Office

Job description

Fleet Control Senior

Monday to Friday - days

As a Fleet Control Senior, you will be overseeing a busy maintenance control department and ensuring KPI's are met with your team. Your day to day role will see you with a headset on. Talking technical issues with a host of core garages and services providers, then this role could be for you. This is a role where you will be providing a first class support over the phone to the companies fleet of vehicles.

The fleet is a diverse one that will include HGV's, Vans (LCV), Refuse Vehicles, Gritters, Sweepers, Light Commercials and Mini Buses. No 2 days will ever be the same in this exciting post.

Your role will be varied including

• Supervising and mentoring a small team of Controllers
• Scheduling repairs, inspections and booking visits for the Field Engineers.
• FNOL First notice of Loss situations
• Chasing progress with a network of your own core garages and a chosen network of 3rd party maintenance providers.
• Logging repair and maintenance notifications
• Ensuring the field service team have a maximum utilisation.
• Maintaining updates on stock/ parts and ensuring correct levels
• You will be chasing up recoveries as a consequence of breakdowns & accidents. You will also be chasing up repair providers to analyse and action defects.

What is important is that you have an idea on repair costs and you are not afraid to challenge repair times. An understanding of what is and what isn't a warranty repair would also be useful. Understanding maintenance spend is a major part of this challenging role.

If you have IT systems knowledge MS Office skills, this will also help you in this busy role. If you have technical knowledge of HGV's from a mechanical perspective, this would give you a sound platform. On a daily basis, you will be speaking with Service Managers, Workshop Controllers and Commercial Vehicle Technicians. Your core remit will be to ensure that a vehicle's downtime is kept to a minimum and getting that vehicle back on the road is your primary concern.

A knowledge of authorisation automotive software such as Kerridge, DMS, SAP etc this would also be useful