Fleet Defects & Repairs Coordinator

Zenith Group; Leeds; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Salary

24 days holiday

Birthday off

Pension

Life Cover

Onsite GP

AA breakdown cover

Referral scheme

Sports & Social club

Free parking

Onsite bistro

DEI networks

Perks at Work

Job summary

Zenith Group is seeking a Fleet Assistant to join our busy fleet management team. You will allocate defects to suppliers, progress repairs, and communicate with customers and suppliers to keep operations running smoothly.

The role requires attention to detail, IT proficiency, and strong communication. You'll work across departments, support breakdown and on-site teams, and adapt to varying shift patterns in a fast-paced environment.

Qualifications

• Previous experience within Fleet Management/Maintenance or a Workshop setting is essential.
• Customer-centric with strong verbal and written communication skills.
• Excellent attention to detail with the ability to manage and prioritise multiple tasks.
• Ability to work under pressure in a fast-paced environment.
• Self-motivated with a proactive attitude and a team-oriented mindset.
• Customer-focused service delivery.
• Comfortable working with IT systems.

Responsibilities

• Allocate defects to the correct supplier promptly, adhering to KPIs, customer, and warranty requirements.
• Progress chase repairs and keep customers and the internal team updated on job status.
• Handle inbound calls from customers and suppliers, logging job details and ensuring timely updates in the system.
• Support the breakdown team by managing roadside defects and on-site issues.
• Ensure all customer service contract obligations and operating requirements are met within agreed guidelines.
• Resolve customer, supplier, and internal issues promptly, escalating when necessary.
• Communicate effectively across all departments to support operational success.
• Work flexibly with varying shift patterns to meet customer service needs.

Skills

Fleet management

Customer communication

Attention to detail

Under pressure

Self-motivated

Team oriented

IT systems

Job description

Zenith Group is seeking a Fleet Assistant to join our busy fleet management team. You will allocate defects to suppliers, progress repairs, and communicate with customers and suppliers to keep operations running smoothly.

The role requires attention to detail, IT proficiency, and strong communication. You'll work across departments, support breakdown and on-site teams, and adapt to varying shift patterns in a fast-paced environment.