Fleet Assistant

Zenith; Leeds; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Salary

24 days holiday

Birthday off

Pension

Life Cover

Onsite GP

AA breakdown cover

Referral scheme

Sports & Social club

Free parking

Onsite bistro

DEI networks

Perks at Work

Job summary

Zenith Group is seeking a Fleet Assistant to join our busy fleet management team. You will allocate defects to suppliers, progress repairs, and communicate with customers and suppliers to keep operations running smoothly.

The role requires attention to detail, IT proficiency, and strong communication. You'll work across departments, support breakdown and on-site teams, and adapt to varying shift patterns in a fast-paced environment.

Qualifications

• Previous experience within Fleet Management/Maintenance or a Workshop setting is essential.
• Customer-centric with strong verbal and written communication skills.
• Excellent attention to detail with the ability to manage and prioritise multiple tasks.
• Ability to work under pressure in a fast-paced environment.
• Self-motivated with a proactive attitude and a team-oriented mindset.
• Customer-focused service delivery.
• Comfortable working with IT systems.

Responsibilities

• Allocate defects to the correct supplier promptly, adhering to KPIs, customer, and warranty requirements.
• Progress chase repairs and keep customers and the internal team updated on job status.
• Handle inbound calls from customers and suppliers, logging job details and ensuring timely updates in the system.
• Support the breakdown team by managing roadside defects and on-site issues.
• Ensure all customer service contract obligations and operating requirements are met within agreed guidelines.
• Resolve customer, supplier, and internal issues promptly, escalating when necessary.
• Communicate effectively across all departments to support operational success.
• Work flexibly with varying shift patterns to meet customer service needs.

Skills

Fleet management

Customer communication

Attention to detail

Under pressure

Self-motivated

Team oriented

IT systems

Job description

As the UK's largest independent leasing, fleet management and vehicle outsourcing provider, we've been providing end-to-end vehicle management solutions for over 30 years.

Our Commercial division offers commercial fleet operators the most comprehensive range of mobility services in the UK market for LGVs,HGVs, LCVs and trailers. Our services include fleet management, maintenance, funding, rental and flexible hire solutions. Trusted by some of the UKs most mission critical fleets, our market-leading solutions keep our customers' fleets available, cost efficient and compliant 24/7/365.

About the Role:

In our Commercial division, we are seeking a Fleet Assistant to join our busy and dynamic fleet management team at Zenith. As a Fleet Assistant, you will play a crucial role in ensuring that HGV, LCV and trailer defects are swiftly allocated to our nationwide network of suppliers, minimising downtime and enabling prompt repairs. This role requires someone who can self-manage, work well under pressure, and contribute to a team that delivers top-quality service to our customers.

You will be responsible for overseeing defects, communicating effectively with suppliers and customers, and supporting various operational teams to ensure high standards of service. Strong attention to detail, IT proficiency, and excellent communication skills are essential to succeed in this position.

Key Responsibilities:

• Allocate defects to the correct supplier promptly, adhering to KPIs, customer, and warranty requirements.
• Progress chase repairs and keep both customers and the internal team updated on job status.
• Handle inbound calls from customers and suppliers, logging job details and ensuring timely updates in the system.
• Support the breakdown team by managing roadside and on-site emergency defects.
• Ensure all customer service contract obligations and operating requirements are met within agreed guidelines.
• Resolve customer, supplier, and internal issues promptly, escalating when necessary.
• Communicate effectively across all departments to support operational success.
• Work flexibly with varying shift patterns to meet customer service needs.

Skills & Experience:

• Previous experience within Fleet Management/Maintenance or a Workshop setting is essential.
• Customer centric, strong verbal and written communication skills.
• Excellent attention to detail with the ability to manage and prioritise multiple tasks.
• Ability to work under pressure and in a fast-paced environment.
• Self-motivated with a proactive attitude and a team-oriented mindset.
• Customer-focused, with a professional approach to service delivery.
• Comfortable working with IT systems

Why Zenith?

At Zenith, we value our employees and offer a collaborative, supportive environment where you can thrive. If you're looking for a challenging and rewarding role in fleet management with an opportunity to grow your career, this is the perfect role for you.

The good stuff…benefits!

• • Salary £27,643
  • 24 days holiday, which increases with length of employment
  • Your birthday off!
  • A great pension contribution by Zenith (6.25%)
  • Life Cover
  • Access to our own Zenith GP – on site and virtual for self and immediate family
  • Zenith AA breakdown cover
  • Excellent referral scheme if you recommend a friend to us
  • Sports and Social club - Company/Team activities
  • Free parking
  • Onsite bistro
  • Equality, Diversity & Inclusion networks
  • Perks at Work – save money on everyday essentials with access to shopping discounts

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.