Fleet Controller

Europcar Group; Portsmouth; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive Salary

Holiday allowance

Pension

Car hire discount

EE mobile discount

BUPA

Career progression

Job summary

Europcar Mobility Group in Portsmouth is seeking a Fleet Controller to coordinate delivery and collection of vehicles, ensuring smooth operations and a positive first impression for customers. You will work with station teams and the central fleet group, handle rental administration, paperwork, and vehicle documentation, and assist in planning movements to meet service levels.

A valid UK driving licence with at least four years' driving experience, strong communication, teamwork, and attention

Qualifications

• Full, valid UK driving licence is required.
• Strong communication skills, both verbal and written.
• Ability to work well in a small team.

Responsibilities

• Provide a high-quality rental administration service to meet station needs.
• Assist in the planning of delivery and collection of vehicles.
• Handle telephone enquiries in a polite and professional manner.
• Accurately complete rental administration and vehicle documentation.
• Report any damage post-rental and ensure safety of premises and customers.

Skills

Driving license

Communication skills

Teamwork

Time management

Attention to detail

Job description

## Fleet ControllerApply: Fully on premise: Portsmouth: Full time: Posted Today: JR115226**Europcar Mobility Group**At **Europcar Mobility Group**, our purpose is to help to change the way you move. We are guided by our core values: *We are happy to help*, *We embrace change*, *We take responsibility*, *We act with respect* and *We move as one*. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.**Job Description**Europcar is looking for a Fleet Controller to join! Would you like to be part of the Europcar team? We are looking for a Fleet Controller to coordinate the delivery and collection of our vehicles for our customers. This is a service that is central to our customer experience so it’s vital it’s done efficiently and professionally. You’ll be working with our delivery and collection teams who are on the frontline of the customer relationship with our brand. You’ll also be working with our central fleet team and local branches. Plus you could be required to deliver and collect vehicles for customers so you could be the first person a customer meets from Europcar. Creating a great impression is vital. Having a confident manner is also important because you may need to prepare the vehicle for the customer and deliver it with a good handover. **What we can offer you:*** Competitive Basic Salary* Starting on 5.6 weeks holiday (including bank holidays)* Enhanced Maternity and Adoption Leave *(subject to service and earning qualifications)** Pension* Discounted car hire rates across our network* 20% discount on EE mobile phone contracts\\** Confidential legal and support service through BUPA* Career progression and development*\\*forms part of current non contractual benefit offering* **Main duties:** * Provide a high quality rental administration service to meet station needs.* Assist and the accurate completion of all rental documents and assist in the planning of the delivery and collection of vehicles* Handle telephone enquiries in a polite and professional manner.* Accurately complete all rental administration and vehicle documentation as well as the reporting of damage post rental.* Responsibility, vehicles, premises and customer safety. **Key skills and attributes required:*** **A full, valid clean driving licence, with a minimum of 4 years driving experience is required*** Ability to work as part of a small team.* Communicate clearly, verbally and in writing.* A positive attitude and professional appearance.* Enthusiastic, can respond positively to objections.* Manages time effectively and completes tasks required.* Ability to prioritise and remain organised when working under pressure.* Attention to detail.* Ability to work to procedures and follow instruction.* Flexibility to working hours in line with business needs. If you believe you have what it takes to become a successful **Fleet Controller** within Europcar, then please apply today!