Fleet Controller

U-Drive; Poole; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

30 days annual leave (increasing with

Employee discount on U-Drive rental

Employee Assistance Programme

Training and development opportunities

Employee Discount Programme

Eye test and glasses allowance

Pension

Buy more annual leave

Job summary

U-Drive is hiring a Fleet Administrator in Poole, UK. This full-time role (40 hours, Mon–Fri) involves being the main contact for clients and the supply chain, managing fleet incidents, and handling calls and emails within defined SLAs.

The role includes coordinating servicing, MOTs, and regulatory tasks, with a rotating shift between 7:00am and 6:00pm. You will work under the Fleet Manager to ensure accurate communication and record-keeping, contributing to efficient fleet operations.

Qualifications

• Essential: GCSE English, confident and accurate keyboard skills, eligible to work in the United Kingdom, rotating shifts 7:00–18:00, occasional half-day bank holiday work.
• Desirable: experience in frontline operational roles, admin supporting service delivery with accurate record-keeping, coordinating vehicle servicing/inspections/MOTs, fleet compliance knowledge, working to defined SLAs.

Responsibilities

• Be the first and main point of contact for clients and the supply chain.
• Communicate clear, accurate information to clients and the supply chain.
• Proactively manage fleet-related incidents within service level agreements.
• Handle incoming calls and email correspondence promptly and professionally.
• Assist with routine servicing, inspections, MOT/Plate test and Road Fund Licence within Fleet Admin.
• Record all activities in fleet management software accurately and promptly.
• Coordinate with Insurance, Account Management and Sales to identify improvements.

Skills

Keyboard skills

Communication with clients

Handling calls & emails

Record-keeping

Education

GCSE English

Tools

Microsoft Office

Fleet management system

Job description

We have an exciting opportunity for a Fleet Administrator to join the team at U-Drive.

Reporting into the Fleet Manager, you will work a 40-hour week, Monday to Friday, and will be the first point of contact for our clients and supply chain. This is a busy, varied role in a fast-moving environment.

About the Role

• Become the first and main point of contact for our clients, both external and internal
• Communicating clear and accurate information to both clients and the supply chain
• Proactively managing all fleet related incidents, providing assistance within individual service level agreements
• Managing incoming telephone calls and email correspondence promptly and professionally
• Managing, as part of the Fleet Administration team, routine servicing, inspections, MOT/Plate test and Road Fund Licence
• Managing effectively, as part of the Fleet Administration team, all available resources
• Liaising with the Insurance Team, Account Management Team and Sales Teams, identifying areas of improvement within the services being provided
• Recording all activities within the fleet management software accurately and without delay

This is a permanent, full-time position working 40 hours per week, Monday to Friday. The role operates on a rotating shift pattern, with working hours falling between 7:00am and 6:00pm depending on the allocated shift.

Bank Holidays will sometimes be worked on a half-day basis.

About U-Drive

Established 40 years ago, U-Drive is a family-owned and operated vehicle rental company supplying high quality cars, LCVs and specialist vehicles across the UK. Our friendly team take pride in working together to provide superb service to our business customers and private hirers alike.

Our six company values shape how we work every day: Respect, Have Fun, Take Responsibility, Integrity, Start With The Customer, and Learn By Doing. We look for everyone to be a leader and an innovator, whatever their role or job title, and we recognise team members each month who bring those values to life.

Requirements

Essential

• GCSE English
• Confident and accurate keyboard skills
• Eligible to work in the United Kingdom
• Available for rotating shifts between 7:00am and 6:00pm
• Available for occasional half-day Bank Holiday working

Desirable

• Experience in a front-line operational role dealing with breakdowns, chasing work, and keeping vehicles on the road
• Experience in an administrative role supporting operational service delivery with accurate record-keeping and written communication
• Experience coordinating vehicle servicing, inspections, MOTs, or other fleet maintenance activity
• Experience managing fleet-related incidents or prioritising urgent operational issues against service level agreements
• Proficiency with Microsoft Office
• Experience using a fleet or rental management system
• Experience in vehicle rental, fleet administration, or a comparable transport environment
• Working knowledge of fleet compliance requirements, including MOT, plate test, and Road Fund Licence
• Experience working to defined service level agreements
• Experience handling incoming telephone calls and email correspondence with customers or internal stakeholders in a prompt and professional manner

Benefits

• 30 days annual leave (inclusive of bank holidays) increasing with length of service
• Employee discount on U-Drive rental, including discount for friends and family
• Employee Assistance Programme in partnership with Health Assured
• Company sponsored training and development opportunities
• Access to Employee Discount Programme offering savings on over 3,000 retailers
• Free eye test and £75 towards glasses
• Smart tech
• Competitive pension
• Opportunity to buy more annual leave where available