Fleet Controller

U-drive Ltd; Poole; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

30 days annual leave

Employee discount on rental

Employee Assistance Programme

Training & development

Employee Discount Programme

Eye test & glasses allowance

Pension

More annual leave options

Job summary

U-Drive Ltd is seeking a Fleet Administration specialist to serve as the principal contact for clients and supply chain. The role involves clear communication, prompt handling of calls and emails, and supporting fleet servicing, inspections, MOTs, and regulatory compliance.

You will work a 40-hour week, Monday to Friday, with a rotating shift pattern between 7:00am and 6:00pm. UK work eligibility and strong keyboard skills are essential.

Qualifications

• GCSE English is required.
• Confident and accurate keyboard skills.
• Eligible to work in the United Kingdom.
• Available for rotating shifts between 7:00am and 6:00pm.
• Occasional half-day Bank Holiday working.

Responsibilities

• Be the first point of contact for clients and supply chain.
• Communicate clear, accurate information to clients and supply chain.
• Proactively manage fleet-related incidents within SLAs.
• Handle incoming calls and emails promptly and professionally.
• Support routine fleet servicing, inspections, MOTs/Plate tests, and Road Fund Licence.
• Maintain fleet records in the management system and coordinate with teams.
• Liaise with Insurance, Account Management and Sales for service improvements.

Skills

Customer service

Communication

Phone & email handling

Team coordination

MS Office

Education

GCSE English

Tools

Microsoft Office

Fleet management system

Job description

Reporting into the Fleet Manager, you will work a 40-hour week, Monday to Friday, and will be the first point of contact for our clients and supply chain. This is a busy, varied role in a fast-moving environment.

• Become the first and main point of contact for our clients, both external and internal
• Communicating clear and accurate information to both clients and the supply chain
• Proactively managing all fleet related incidents, providing assistance within individual service level agreements
• Managing incoming telephone calls and email correspondence promptly and professionally
• Managing, as part of the Fleet Administration team, routine servicing, inspections, MOT/Plate test and Road Fund Licence
• Managing effectively, as part of the Fleet Administration team, all available resources
• Liaising with the Insurance Team, Account Management Team and Sales Teams, identifying areas of improvement within the services being provided
• Recording all activities within the fleet management software accurately and without delay

Essential qualifications

• GCSE English
• Confident and accurate keyboard skills
• Eligible to work in the United Kingdom
• Available for rotating shifts between 7:00am and 6:00pm
• Available for occasional half-day Bank Holiday working

Desirable qualifications

• Experience in a front-line operational role dealing with breakdowns, chasing work, and keeping vehicles on the road
• Experience in an administrative role supporting operational service delivery with accurate record-keeping and written communication
• Experience coordinating vehicle servicing, inspections, MOTs, or other fleet maintenance activity
• Experience managing fleet-related incidents or prioritising urgent operational issues against service level agreements
• Proficiency with Microsoft Office
• Experience using a fleet or rental management system
• Experience in vehicle rental, fleet administration, or a comparable transport environment
• Working knowledge of fleet compliance requirements, including MOT, plate test, and Road Fund Licence
• Experience working to defined service level agreements
• Experience handling incoming telephone calls and email correspondence with customers or internal stakeholders in a prompt and professional manner

Established 40 years ago, U-Drive is a family-owned and operated vehicle rental company supplying high quality cars, LCVs and specialist vehicles across the UK. Our friendly team take pride in working together to provide superb service to our business customers and private hirers alike.

Our six company values shape how we work every day: Respect, Have Fun, Take Responsibility, Integrity, Start With The Customer, and Learn By Doing. We look for everyone to be a leader and an innovator, whatever their role or job title, and we recognise team members each month who bring those values to life.

This is a permanent, full-time position working 40 hours per week, Monday to Friday. The role operates on a rotating shift pattern, with working hours falling between 7:00am and 6:00pm depending on the allocated shift.

Benefits

• 30 days annual leave (inclusive of bank holidays) increasing with length of service
• Employee discount on U-Drive rental, including discount for friends and family
• Employee Assistance Programme in partnership with Health Assured
• Company sponsored training and development opportunities
• Access to Employee Discount Programme offering savings on over 3,000 retailers
• Free eye test and £75 towards glasses
• Smart tech
• Competitive pension
• Opportunity to buy more annual leave where available