Fleet Booking & Front Desk Coordinator

Bath & North East Somerset Council; Keynsham; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary up to £31,015 per a

Pension scheme

Annual leave

Job summary

Bath & North East Somerset Council is seeking a Fleet Information Officer to oversee the front office at the Pixash Recycling Centre in Keynsham. You will manage bookings, coordinate with workshop operations and use Jaama/Civica systems to keep services running smoothly.

The role requires strong communication, organisational skills and attention to compliance in a fast-paced environment. Competitive salary and benefits are provided within BANES Council operations.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organisational and time-management abilities.
• Familiarity with fleet operations and workshop systems (Jaama).
• Attention to detail, especially in compliance-areas (PMI, Tachograph Calibrations).
• Ability to remain calm and efficient in a fast-paced environment.

Responsibilities

• Customer Interaction.
• Greet visitors and callers with a courteous and professional manner.
• Handle incoming queries related to MOT bookings, vehicle servicing and repairs, and tachograph calibrations.
• Provide accurate information on service availability, pricing and lead times.
• Booking Management.
• Schedule appointments for cars, HGV, PCV and tachograph services using the workshop management system (Jaama and B&NES online booking system).
• Confirm bookings and send reminders to customers and internal teams.
• Monitor workshop capacity and adjust bookings to optimize workflow.
• Administrative Support.
• Maintain up-to-date records of bookings, service history, and customer details.
• Process job cards, invoices, and service documentation.
• Liaise with technicians to ensure parts availability and job readiness.
• Assist service advisor with journaling, fuel ordering, taxing of the vehicles and hire requests.
• Use the Council's computer based financial management system to:
• Raise and issue purchase orders and invoices (Agresso)
• Set up new accounts
• Take payments on Civica for public MOTs and servicing.

Skills

Communication

Organisational skills

Jaama

Attention to detail

Tachograph calibrations

Tools

Jaama

Job description

Bath & North East Somerset Council is seeking a Fleet Information Officer to oversee the front office at the Pixash Recycling Centre in Keynsham. You will manage bookings, coordinate with workshop operations and use Jaama/Civica systems to keep services running smoothly.

The role requires strong communication, organisational skills and attention to compliance in a fast-paced environment. Competitive salary and benefits are provided within BANES Council operations.