Fleet Administrator

Serco Limited; Park Central; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme (up to 6%)

25 days holiday + bank holidays

Internal courses & apprenticeships

Employee Assistance Programme

Job summary

Serco Limited is seeking a Fleet Administrator in Solihull to provide efficient administrative support that keeps fleet operations running smoothly. You will work with colleagues, managers and suppliers to ensure accurate data, high-quality customer service and effective business reporting, contributing to operational excellence across the business.

This hybrid role offers three days in the office and two days at home with standard hours 8:00 am to 4:00 pm, allowing some flexibility.

Qualifications

• Strong administrative background required.
• Excellent Excel skills and experience.
• Ability to work effectively as part of a team.
• Strong collaborative approach with ability to build relationships and contribute to a developing team environment.
• Excellent written and verbal communication skills.
• Proactive approach to problem-solving and maintaining accurate data.

Responsibilities

• Provide effective fleet administration support and customer service to colleagues across the business.
• Maintain accurate records within the Fleet Management System to support reporting and compliance requirements.
• Generate, manage and review data imports and exports, ensuring information is complete and accurate.
• Work with external suppliers and their systems, investigating and resolving issues to minimise business risk.
• Communicate with drivers, managers and suppliers, handling queries and escalating issues when appropriate.
• Produce reports and collate information to support management reporting and business decision-making.
• Support continuous improvement activities that help streamline processes and improve service delivery.

Skills

Strong administrative background

Excel skills

Teamwork & collaboration

Excellent written & verbal comms

Proactive data management

Tools

Excel

Job description

Fleet Administrator

Location: Solihull

Salary: £28,437.00 plus excellent benefits

Schedule: Hybrid working arrangement. 3 days per week in the office and 2 days working from home. Current office days are Tuesday, Wednesday, and Thursday, although there may be some flexibility. Standard hours are 8:00am to 4:00pm with a 30-minute lunch break, with flexibility for a 9:00am start and 5:00pm finish.

Ready to impact a better future?

As a Fleet Administrator in our VIVO Fleet team, you'll provide efficient administrative support that helps keep our fleet operations running smoothly. You'll work with colleagues, managers and suppliers to ensure accurate fleet data, excellent customer service and effective business reporting.

Our work touches lives every day, and your role will help create impactful solutions that support operational services across the business. By maintaining accurate records, supporting continuous improvement and building trusted relationships with colleagues and suppliers, you'll have the opportunity to make a positive impact while contributing to a team that is focused on growth, collaboration and innovation.

What you'll do as a Fleet Administrator

• Provide effective fleet administration support and customer service to colleagues across the business.
• Maintain accurate records within the Fleet Management System to support reporting and compliance requirements.
• Generate, manage and review data imports and exports, ensuring information is complete and accurate.
• Work with external suppliers and their systems, investigating and resolving issues to minimise business risk.
• Communicate with drivers, managers and suppliers, handling queries and escalating issues when appropriate.
• Produce reports and collate information to support management reporting and business decision-making.
• Support continuous improvement activities that help streamline processes and improve service delivery.

Does this sound like you?

• Strong administrative background.
• Good Excel skills and experience.
• Ability to work effectively as part of a team.
• Strong collaborative approach, with the ability to build positive working relationships and contribute to a developing team environment.
• Excellent written and verbal communication skills.
• A proactive approach to problem-solving and maintaining accurate data.

What we offer

• 25 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.