Fleet Administrator

VIVO Defence Services; Metropolitan Borough of Solihull; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Internal courses & apprenticeships

Wellbeing & health services

Employee discounts

Volunteer day

Employee networks

Job summary

Serco is seeking a Fleet Administrator in Solihull. Hybrid role: 3 days in the office, 2 at home. Responsibilities: maintain fleet data, support reporting, liaise with suppliers and drivers.

You will handle records in the Fleet Management System, contribute to continuous improvement, and deliver accurate data. Benefits include pension, extensive internal training, volunteering day, and employee networks.

Qualifications

• Strong administrative background.
• Good Excel skills and experience.
• Ability to work effectively as part of a team.
• Strong collaborative approach, with the ability to build positive working relationships.
• Excellent written and verbal communication skills.
• A proactive approach to problem-solving and maintaining accurate data.

Responsibilities

• Provide effective fleet administration support and customer service to colleagues across the business.
• Maintain accurate records within the Fleet Management System to support reporting and compliance requirements.
• Generate, manage and review data imports and exports, ensuring information is complete and accurate.
• Work with external suppliers and their systems, investigating and resolving issues to minimise business risk.
• Communicate with drivers, managers and suppliers, handling queries and escalating issues when appropriate.
• Produce reports and collate information to support management reporting and business decision-making.
• Support continuous improvement activities that help streamline processes and improve service delivery.

Skills

Administrative skills

Excel

Team player

Communication

Data accuracy

Tools

Fleet Management System

Job description

Location: Solihull, B91 3LT

Salary: £28,437.00 plus excellent benefits

Schedule: Hybrid working arrangement. 3 days per week in the office and 2 days working from home. Current office days are Tuesday, Wednesday, and Thursday, although there may be some flexibility. Standard hours are 8:00am to 4:00pm with a 30-minute lunch break, with flexibility for a 9:00am start and 5:00pm finish.

Ready to impact a better future?

As a Fleet Administrator in our VIVO Fleet team, you’ll provide efficient administrative support that helps keep our fleet operations running smoothly. You’ll work with colleagues, managers and suppliers to ensure accurate fleet data, excellent customer service and effective business reporting.

Our work touches lives every day, and your role will help create impactful solutions that support operational services across the business. By maintaining accurate records, supporting continuous improvement and building trusted relationships with colleagues and suppliers, you’ll have the opportunity to make a positive impact while contributing to a team that is focused on growth, collaboration and innovation.

What You’ll Do As a Fleet Administrator

• Provide effective fleet administration support and customer service to colleagues across the business.
• Maintain accurate records within the Fleet Management System to support reporting and compliance requirements.
• Generate, manage and review data imports and exports, ensuring information is complete and accurate.
• Work with external suppliers and their systems, investigating and resolving issues to minimise business risk.
• Communicate with drivers, managers and suppliers, handling queries and escalating issues when appropriate.
• Produce reports and collate information to support management reporting and business decision-making.
• Support continuous improvement activities that help streamline processes and improve service delivery.

Does this sound like you?

• Strong administrative background.
• Good Excel skills and experience.
• Ability to work effectively as part of a team.
• Strong collaborative approach, with the ability to build positive working relationships and contribute to a developing team environment.
• Excellent written and verbal communication skills.
• A proactive approach to problem-solving and maintaining accurate data.

What We Offer

• 25 days’ holiday plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

This role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).