Fleet Account & Delivery Lead

Citygate; Marlow; On-site; GBP 30,000 - 52,000; Full time

Job summary

Citygate Automotive Limited is seeking an Account Manager to own the end-to-end sales order fulfilment process, coordinating orders from initial enquiry through to delivery.

You will act as a primary contact between brokers, internal teams and suppliers, ensuring accurate processing, timely responses and KPI-driven performance. This role is UK-based and demands strong organisational and communication skills.

Qualifications

• Experience in account management, sales administration or order processing.
• Strong organisational skills with the ability to manage multiple orders and priorities.
• Excellent written and verbal communication skills.

Responsibilities

• Receive, review and process sales orders on behalf of the team/department.
• Ensure orders are accurately recorded, validated and entered into the relevant systems.
• Check order details, product availability, pricing, quantities and delivery requirements.
• Proactively identify and resolve order discrepancies, delays or processing issues.
• Maintain accurate and up-to-date order records and documentation.
• Act as a primary contact for broker supply enquiries and maintain relationships to support repeat business.
• Provide regular pipeline updates and chase outstanding actions across departments and suppliers.
• Arrange and coordinate delivery schedules with end users and logistics teams.
• Monitor deliveries and manage delays or logistical challenges.
• Work towards departmental KPIs and continuously improve order processing efficiency.

Skills

Account management

Sales administration

Order processing

Customer communication

CRM systems

Attention to detail

Job description

Citygate Automotive Limited is seeking an Account Manager to own the end-to-end sales order fulfilment process, coordinating orders from initial enquiry through to delivery.

You will act as a primary contact between brokers, internal teams and suppliers, ensuring accurate processing, timely responses and KPI-driven performance. This role is UK-based and demands strong organisational and communication skills.