Flagship Depot General Manager — Lead Growth & Ops

Nationwide Platforms Limited; Cranfield; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Company car or cash allowance

BUPA Private Medical Care

25 days annual leave

Life Assurance

Auto Enrolment Pension

Lifestyle Benefits – Discounts

Job summary

Nationwide Platforms in Bedford is seeking a General Manager to lead a flagship depot, responsible for operational performance, customer satisfaction, profitability and people leadership.

This high-impact role oversees a complex operation with fleet, customer and activity across the UK, guiding department heads to deliver excellence and growth. The position offers a competitive package and career development opportunities.

Qualifications

• Proven experience leading a sizeable depot or logistics operation.
• Strong commercial acumen with budgeting and cost management experience.
• Experience leading through managers and developing future leaders.
• Passion for continuous improvement and boosting operational performance.
• Ability to balance customer expectations, delivery and commercial outcomes.
• Excellent communication and stakeholder management skills.
• Collaborative mindset focused on team and peer success.

Responsibilities

• Lead flagship depot operation and deliver outstanding operational performance.
• Take ownership of depot profitability, budgets and YoY improvement.
• Develop a team of department heads to create high-performing teams.
• Ensure all departments work together to fulfil customer requirements and service.
• Drive a customer-first culture and keep customers at the heart of all we do.
• Optimise fleet utilisation, resource planning and productivity.
• Use data and KPIs to drive informed decisions and improvements.
• Champion continuous improvement across processes and service.

Job description

Nationwide Platforms in Bedford is seeking a General Manager to lead a flagship depot, responsible for operational performance, customer satisfaction, profitability and people leadership.

This high-impact role oversees a complex operation with fleet, customer and activity across the UK, guiding department heads to deliver excellence and growth. The position offers a competitive package and career development opportunities.