Flagship Depot GM: Lead Growth, Teams & Customer Excellence

Nationwide Platforms Ltd.; North East; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Company car or cash allowance

BUPA Private Medical Care

25 days annual leave + bank holidays

Life Assurance

Auto Enrolment Pension

Lifestyle discounts

Job summary

Nationwide Platforms is seeking a General Manager for our Durham depot. You will lead a flagship operation, shaping performance, profitability and customer satisfaction through strong people leadership.

You will manage a complex hire and fleet operation, developing leaders, driving continuous improvement and ensuring delivery against KPIs while collaborating with regional teams across the UK. This is a high-impact role with significant responsibility.

Qualifications

• Proven experience leading a sizeable depot or operations unit.
• Strong commercial sense with budgets and performance management.
• Experience developing leaders and managing through others.
• Passion for continuous improvement and operational excellence.

Responsibilities

• Lead flagship depot operation delivering outstanding performance.
• Own depot profitability, budgets, and year-on-year improvements.
• Develop and mentor department heads to build high-performing teams.
• Coordinate departments to meet customer requirements and service levels.
• Drive a customer-first culture across the operation.
• Optimize fleet utilization, resource planning and productivity.
• Use data and KPIs to inform decisions and drive improvements.
• Champion process improvements across operations and service.

Skills

Leadership

Commercial acumen

Budget management

People development

Continuous improvement

Data-driven decisions

Stakeholder management

Communication

Job description

Nationwide Platforms is seeking a General Manager for our Durham depot. You will lead a flagship operation, shaping performance, profitability and customer satisfaction through strong people leadership.

You will manage a complex hire and fleet operation, developing leaders, driving continuous improvement and ensuring delivery against KPIs while collaborating with regional teams across the UK. This is a high-impact role with significant responsibility.