Flagship Assistant Manager: Growth & Customer Experience

Gravity Recruit; Bowness-on-Windermere; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Gravity Recruit is representing a client seeking a Flagship Assistant Manager in Bowness-on-Windermere. You will have full accountability for managing, leading and developing the team while maximising store performance.

Key responsibilities include setting objectives, delivering exceptional customer service, driving growth through people development and community engagement, and managing all store KPIs to optimise EBITDA. The role offers a competitive package and bonus opportunities.

Qualifications

• Previous management experience within a food / convenience retail or similar fast-paced operation is preferred but any retail background will be considered as full training will be given.
• Able to demonstrate commercial awareness and business planning skills
• Committed to achieving and sustaining exceptional customer service standards
• Proven people management skills
• Adept at communicating and influencing at all levels
• Committed to promoting collaborative working
• Enthusiastic and flexible with a positive attitude
• Committed to develop own skills and apply learning to improve own performance

Responsibilities

• Set operational objectives and performance standards by owning and developing a store plan to deliver a safe, legal and high-performing business
• Translate and role-model customer service expectations into activity to ensure that the team deliver an exceptional customer experience setting them apart from their competitors
• Own and deliver a succession plan to ensure the continued and sustainable growth of the business through our people
• Identify business opportunities and deliver performance across all operational KPIs to optimise EBITDA
• Drive the promotion of the client by actively engaging with and supporting local organisations and the community to create a unique point of difference

Job description

Gravity Recruit is representing a client seeking a Flagship Assistant Manager in Bowness-on-Windermere. You will have full accountability for managing, leading and developing the team while maximising store performance.

Key responsibilities include setting objectives, delivering exceptional customer service, driving growth through people development and community engagement, and managing all store KPIs to optimise EBITDA. The role offers a competitive package and bonus opportunities.