Flagship Store Manager - Growth, Service & Ops Leader

Gravity Recruit; Liverpool; On-site; GBP 24,000 - 40,000; Full time

Benefits offered by this job

OTE potential

Career progression

Job summary

Gravity Recruit in Liverpool is seeking a Flagship Store Manager to lead a major retail operation for a household name in the UK. You will drive store performance, coach a large team and ensure exceptional customer experience across multiple departments.

The ideal candidate has strong store leadership, commercial awareness and a track record of people management and KPI delivery. A progressive career path and a competitive package are on offer.

Qualifications

• Previous store management experience within a fast-paced retail operation with large teams and big footprint.
• Commercial awareness and business planning skills.
• Committed to achieving and sustaining exceptional customer service standards.
• Proven people management skills.
• Adept at communicating and influencing at all levels.
• Committed to promoting collaborative working.
• Enthusiastic and flexible with a positive attitude.
• Committed to develop own skills and apply learning to improve own performance.

Responsibilities

• Set operational objectives and a store plan to deliver a safe, legal and high-performing business.
• Translate customer service expectations into activity to deliver an exceptional customer experience.
• Own and deliver a succession plan to support sustainable growth through our people.
• Identify business opportunities and deliver performance across KPIs to optimise profit.
• Manage a large, complex retail operation across departments and products.

Skills

Store management

People management

Customer service

Communication

Job description

Gravity Recruit in Liverpool is seeking a Flagship Store Manager to lead a major retail operation for a household name in the UK. You will drive store performance, coach a large team and ensure exceptional customer experience across multiple departments.

The ideal candidate has strong store leadership, commercial awareness and a track record of people management and KPI delivery. A progressive career path and a competitive package are on offer.