Fixed-Term: Live Event Customer Service Specialist

Hyve Group; Greater London; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Hyve Group’s Bett team is seeking a proactive Customer Service Executive for a fixed-term contract (August to January). The role blends office-based support with hands-on event delivery in a hybrid London setting.

You will assist visitors and exhibitors, respond to enquiries by phone, email and online systems, and help manage registration, logistics and on-site information desks. We value English fluency, excellent customer service, resilience and a collaborative mindset for a fast-paced live

Qualifications

• Excellent written and spoken English.
• Strong customer service skills with a professional and friendly manner.
• Confidence interacting with people both face-to-face and virtually.
• Good working knowledge of Microsoft Office Suite, including Outlook, Word, Excel and PowerPoint.
• Pick up new digital software, apps, platform training quickly
• Strong organisational skills and attention to detail.
• Ability to work effectively in both an office environment and a live event setting.
• Problem-solving mindset with a proactive approach to challenges.
• Ability to remain calm under pressure and respond effectively during busy periods or unexpected situations.

Responsibilities

• Respond to exhibitor and visitor enquiries via email, phone and online systems.
• Provide accurate information regarding event logistics, registration and participation.
• Maintain a high standard of customer service at all times.
• Support customers through the event journey from registration to attendance.
• Act as a front-line representative for Bett during live event build-up and delivery.
• Support registration desks, information points and exhibitor services.
• Assist attendees and exhibitors with queries and issue resolution onsite.

Skills

Customer service

Microsoft Office

Communication

Problem solving

Organisational skills

Teamwork

Tools

CRM/Registration systems

Job description

Hyve Group’s Bett team is seeking a proactive Customer Service Executive for a fixed-term contract (August to January). The role blends office-based support with hands-on event delivery in a hybrid London setting.

You will assist visitors and exhibitors, respond to enquiries by phone, email and online systems, and help manage registration, logistics and on-site information desks. We value English fluency, excellent customer service, resilience and a collaborative mindset for a fast-paced live