Patient Services Administrator (9-Month FTC)

Cardiff and Vale University Health Board; Sefton; On-site; GBP 21,000 - 25,000; Full time

Job summary

Mersey Care NHS Foundation Trust is seeking a motivated administrative support member for the Sefton Hub, Community Nursing Admin. The role focuses on delivering a comprehensive service to patients and carers, ensuring day-to-day operations run smoothly, and maintaining confidentiality across all records.

Responsibilities include answering calls, processing mail, data collection for reports, and assisting with meetings while upholding quality standards and secure handling of information.

Qualifications

• GCSE or NVQ2 or equivalent experience.
• Proven experience of word processing, spreadsheet, and email software.
• Experience of using patient administration systems.
• Experience of general administration office skills - filing, photocopying, faxing, note taking.

Responsibilities

• Provide a comprehensive administrative service to support the clinical team, patients and carers.
• Answer telephone calls, process messages and maintain effective communication channels.
• Maintain filing systems and records; process data and generate standard reports.
• Participate in meetings and contribute to service improvement and confidentiality.

Skills

Word processing

Spreadsheet

Email software

Confidential handling

General administration

Telephone handling

Education

GCSE or NVQ2 or equivalent

IT literate

Tools

Patient administration systems

Job description

Mersey Care NHS Foundation Trust is seeking a motivated administrative support member for the Sefton Hub, Community Nursing Admin. The role focuses on delivering a comprehensive service to patients and carers, ensuring day-to-day operations run smoothly, and maintaining confidentiality across all records.

Responsibilities include answering calls, processing mail, data collection for reports, and assisting with meetings while upholding quality standards and secure handling of information.