Patient Care Advisor

West Suffolk Clinical Commissioning Group; Norwich; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Part-time role

Full training provided

Friendly team

Job summary

Humbleyard Practice in Norwich is recruiting two part-time patient care advisors to join our supportive team across Cringleford, Hethersett, and Mulbarton surgeries. You will welcome patients, answer enquiries, book appointments, and guide them to the right clinician or service.

The roles offer two fixed patterns: Role 1 on Mon-Tue 08:00–18:30 and Role 2 on Thu-Fri 08:00–18:30, with full training provided and a friendly, professional environment.

Qualifications

• GCSE or NVQ2 level (or equivalent) is preferred.
• Strong communication skills and a team-player attitude are essential.
• Comfort with database systems and IT tools will be provided training.

Responsibilities

• Be the first point of contact for patients in person or by phone.
• Book appointments and signpost to the correct clinician or service.
• Update patient records and support clinical/admin teams to keep operations running smoothly.

Skills

Great communication skills

Team-player

Customer-facing experience

Education

GCSE or NVQ2 level

Tools

SystmOne

Microsoft Office 365

Job description

About the Role

Humbleyard Practice's patient care team is made up of 15 friendly and dedicated patient care advisors, working across our Cringleford, Hethersett, and Mulbarton Surgeries. As a patient care advisor, you'll be at the heart of the practice, helping patients navigate their healthcare journey with confidence and ease.

You'll be the first point of contact for patients, whether in person or over the phone, offering support, booking appointments, and signposting them to the right clinician or service at the right time. No two days are the same. You'll be handling enquiries, updating records, and working closely with both clinical and administrative teams to keep everything running smoothly.

We are currently looking to recruit two part-time patient care advisors to join our team. The available working patterns are:

Role 1: Monday and Tuesday, 08:00 to 18:30
Role 2: Thursday and Friday, 08:00 to 18:30

If you're looking for a rewarding role where you can make a real difference in people's lives while being part of a supportive and friendly team, this could be the perfect fit for you!

About the Candidate

We’re looking for a friendly, organised, and compassionate person to join our patient care team! If you love helping people, can stay calm under pressure, and have a knack for juggling multiple tasks at once, this could be the perfect role for you.

You’ll need:

• educated to GCSE or NVQ2 level, or equivalent
• great communication skills
• a team-player attitude
• the ability to make patients feel welcome and supported
• to be comfortable working with database systems
• confidence with IT systems (like Microsoft Office 365 and SystmOne) is a plus, but don’t worry—we’ll provide full training to get you up to speed!
• experience working in customer facing roles - is desirable

Whether you’ve worked in customer service, healthcare, reception, or just have a passion for helping others, we’d love to hear from you. If you’re ready to be part of a fun, supportive, and dedicated team that makes a real difference every day,

About Us

The Humbleyard Practice is a large, semi-rural, dispensing healthcare provider, offering exceptional care with compassion, professionalism, and integrity. Serving a fast-growing patient population of over 22,500 across three sites, we are dedicated to meeting the diverse needs of our patients and their families.

Our surgeries are located at:

• Cringleford Surgery, Cantley Lane, Cringleford, Norwich, NR4 6TA
• Hethersett Surgery, Great Melton Road, Hethersett, Norwich, NR9 3AB
• Mulbarton Surgery, The Common, Mulbarton, Norwich, NR14 8JG

As a research and GP training practice, we pride ourselves on continuous development and providing the best care possible to our patients. We are committed to fostering a culture of compassion, kindness, and professionalism within our team, and we actively support personal and professional growth.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.