Five-Star Front Desk & Guest Experience Lead

Crimson Hotels Group; Greater London; In loco; GBP 22.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Exclusive hotel discounts

Birthday day off

Wellbeing support / EAP

Free meals on duty

Learning and development

Health benefit schemes

Pension & life assurance

F&B outlet discounts

Descrizione del lavoro

Crimson Hotels, including The Trafalgar St. James London, Curio Collection by Hilton, seeks a guest-facing host to welcome guests with warmth and discretion, delivering five-star service from check-in to check-out.

You will coordinate with colleagues across departments, anticipate guest needs, handle requests smoothly, and contribute to memorable experiences in a luxury setting. This role requires flexibility to work weekends and bank holidays and a passion for hospitality excellence.

Mansioni

• Check-in and check-out guests with warmth, discretion and efficiency.
• Provide friendly, professional service and handle guest requests promptly.
• Coordinate with front office and other departments to ensure seamless experiences.
• Maintain in-depth knowledge of room types, facilities, and hotel services.
• Support daily operations and uphold the highest standards of hospitality.

Descrizione del lavoro

Crimson Hotels, including The Trafalgar St. James London, Curio Collection by Hilton, seeks a guest-facing host to welcome guests with warmth and discretion, delivering five-star service from check-in to check-out.

You will coordinate with colleagues across departments, anticipate guest needs, handle requests smoothly, and contribute to memorable experiences in a luxury setting. This role requires flexibility to work weekends and bank holidays and a passion for hospitality excellence.