Luxury Concierge: 3.5-Day Week, Private Residence

Riverstone Living; Greater London; On-site; GBP 31,379 - 38,352; Full time

Benefits offered by this job

Enhanced pension

Life assurance cover

Season ticket loan scheme

Free meals on duty

Annual Health Screening

Access to discounts and cashback offers

Job summary

A luxury residential community in Greater London seeks a Concierge to deliver exceptional service to over-65 residents. Responsibilities include being the main contact for residents, assisting with requests, and maintaining safety standards. The ideal candidate has customer service experience, a passion for helping others, and a valid driving licence. The role offers a starting salary of £34,866, a performance-related bonus, and benefits including enhanced pension and discounts.

Qualifications

• Experience in high-quality customer service.
• Valid driving licence is essential.
• Affinity with the profile of residents.

Responsibilities

• Be the first point of contact for residents.
• Manage communication including through resident app.
• Conduct security and compliance checks.
• Provide support in emergencies including administering first aid.
• Help residents with IT questions and support as needed.

Skills

Customer service experience

Strong organizational skills

Good IT skills

Empathy and listening skills

Ability to build relationships

Job description

A luxury residential community in Greater London seeks a Concierge to deliver exceptional service to over-65 residents. Responsibilities include being the main contact for residents, assisting with requests, and maintaining safety standards. The ideal candidate has customer service experience, a passion for helping others, and a valid driving licence. The role offers a starting salary of £34,866, a performance-related bonus, and benefits including enhanced pension and discounts.