Five-Star Café Assistant — Fast-Paced, Digital Service

Marks & Spencer Plc; Truro; On-site; GBP 16,000 - 20,000; Part time

Job summary

Marks & Spencer Plc (M&S Café) in Truro is seeking a hands-on cafe assistant for weekend and weekday shifts. The role demands speed, calm under pressure, and delivering warm, five-star service to customers while managing busy queues.

You will use digital tools to take and fulfil orders quickly, uphold strict food safety standards, and help keep the cafe running smoothly during peak times.

Qualifications

• Digital literacy to use order-taking tools.
• Ability to work in a fast-paced cafe environment.
• Commitment to high hygiene and food safety standards.
• Friendly, five-star service mindset.

Responsibilities

• Take and fulfil customer orders quickly using our order tools.
• Maintain food safety standards and cleanliness during busy periods.
• Recommend food and drink items to customers to boost satisfaction.
• Work with pace to ensure smooth cafe operation during peak times.
• Support colleagues and contribute to a high-performance team culture.

Skills

Customer service

Digital literacy

Teamwork

Calm under pressure

Food safety

Tools

POS systems

Queue management tools

Job description

Marks & Spencer Plc (M&S Café) in Truro is seeking a hands-on cafe assistant for weekend and weekday shifts. The role demands speed, calm under pressure, and delivering warm, five-star service to customers while managing busy queues.

You will use digital tools to take and fulfil orders quickly, uphold strict food safety standards, and help keep the cafe running smoothly during peak times.