Cafe Customer Pro: Fast, Five-Star Service & Digital Skills

Marks & Spencer Plc; Dumfries; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc Café is seeking a Café Customer Assistant to join our store team. This hands-on role requires delivering warm, five-star service even during peak periods, and acting as a brand ambassador for M&S Café.

You'll handle food and drink orders with speed and accuracy, uphold strict food safety standards, and work with colleagues to keep the café running smoothly. Flexibility and calm under pressure are essential.

Qualifications

• Being digitally confident to use order tools and processes.
• Maintain high standards of food safety and hygiene.
• Deliver fast, friendly service during busy periods.

Responsibilities

• Take and fulfil orders quickly and accurately.
• Maintain impeccable food safety standards while managing queues.
• Provide warm, five‑star service and act as a brand ambassador for M&S Café.
• Support colleagues to keep the café running smoothly during peak times.
• Adapt to various tasks and help where needed with pace.

Skills

Digital tools

Speed & accuracy

Food safety

Customer service

Job description

Marks & Spencer Plc Café is seeking a Café Customer Assistant to join our store team. This hands-on role requires delivering warm, five-star service even during peak periods, and acting as a brand ambassador for M&S Café.

You'll handle food and drink orders with speed and accuracy, uphold strict food safety standards, and work with colleagues to keep the café running smoothly. Flexibility and calm under pressure are essential.