Fast-Paced Café Assistant: Five-Star Service Pro

Marks and Spencer; Dumfries; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Café is seeking a Customer Assistant to join the heart of our store and help customers recharge with great food and drink. You will be fast, friendly and accurate, handling orders quickly, while maintaining top quality and safety standards.

This role requires staying calm under pressure, delivering five-star service, and working flexibly across busy shifts, including weekends. Being a strong team player and brand ambassador is essential for our café team.

Qualifications

• Being digitally confident is essential for taking and fulfilling orders efficiently.
• You’ll be a brand ambassador delivering five‑star service under pressure.
• Teamwork is essential to meet customer needs in a fast-paced environment.

Responsibilities

• Take and fulfil orders quickly using POS systems.
• Maintain impeccable food safety standards at all times.
• Deliver high-quality service even during peak periods.
• Support café operations and collaborate with colleagues.
• Act as a brand ambassador for M&S Café.

Skills

Customer service

Teamwork

Digital confidence

Food safety

Tools

POS systems

Job description

Marks & Spencer Café is seeking a Customer Assistant to join the heart of our store and help customers recharge with great food and drink. You will be fast, friendly and accurate, handling orders quickly, while maintaining top quality and safety standards.

This role requires staying calm under pressure, delivering five-star service, and working flexibly across busy shifts, including weekends. Being a strong team player and brand ambassador is essential for our café team.