Fitness Spa Receptionist

Reynolds Group; United Kingdom; Remote; GBP 16,000 - 20,000; Part time

Benefits offered by this job

50% off Day Pass

50% off Treatments booked on the day

20% off Treatments pre-booked

20% off Food and Drink

Membership and friends and family dis​

2x Welcome Session with Fitness Pro

Use of gym and spa facilities

Free on-site parking

Job summary

The Reynolds Group Ltd. operates a Spa reception at Bexley Fitness Spa. It offers a 24-hour-per-week role with flexible days and £12.71 per hour, handling bookings, customer service and spa queries to ensure a smooth guest journey.

You will work under the Head of Reception & Head of Member/Customer Experience, delivering high-quality customer experiences and driving spa day enquiries and memberships while maintaining service excellence.

Qualifications

• Previous experience in a similar receptionist role would be beneficial.
• Experience in sales is preferred.
• Availability to work early mornings, late evenings and weekends.
• Great customer service skills and outstanding telephone manner.
• Driving Licence.

Responsibilities

• Complete Spa Bookings and ensure all reservations are properly made.
• Work with our Regional Spa manager & Head of member/Customer Experience Manager to ensure beauty treatments and spa day enquiries are followed up regularly.
• High quality spa tours and phone sales are expected with high conversion rates.
• Complete weekly Gym Sales targets (Club Prospecting Software).
• Handle Customer Complaints – record and escalate to Club GM or Head Therapist/Club Manager.
• Membership sales – manage high level tours and sign ups.
• New member calls.
• General receptionist duties.

Job description

Job Type: 24 hours a week. Flexible work days.

Salary: £12.71 per hour

An exciting opportunity has come up to join our receptionist position at our Bexley Fitness Spa. Working under our Head of Reception & Head of Member/Customer Experience Manager, you will be responsible for ensuring all aspects of Reception, Customer Service and Spa Bookings run smoothly, and ensuring all Spa
customer and client visits to the club run to the highest standard whilst providing an
excellent customer journey.

Job Specifications include but are not limited to:

• Complete Spa Bookings and ensure all reservations are properly made
• Working with our Regional Spa manager & Head of member/Customer Experience Manager to ensure that all beauty treatments and spa day enquiries are followed up regularly
• High quality spa tours and phone sales are always expected and be responsible for high conversion rates
• Complete weekly Gym Sales targets (Club Prospecting Software)
• Customer Complaints – ensure that all complaints received are recorded and immediately passed to Club GM or Head Therapist – Club Manager, Spa Manager or Head Therapist
• Membership sales – high level tours, sign ups.
• New member calls
• General receptionist duties

Requirements

• Previous experience within a similar role would be beneficial
• Have experience in sales
• Availability to work early mornings, late evenings and weekends
• Great customer service skills and outstanding telephone manner
• Driving Licence

• 50% off Day Pass for guest
• 50% off Treatments booked on the day
• 20% off Treatments pre-booked
• 20% off Food and Drink at Waterleaf Restaurant
• Membership and friends and family discounts
• 2x Welcome Session with Fitness Professional
• Use of gym and spa facilities
• Free on-site parking