Health Club Receptionist - Babington House

Soho House & Co; Frome; Sur place; GBP 2 135 000 - 2 204 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Team meal on shift

Soho Friends membership

Staff discounts on food & drink

Staff room rates

Health cash plan

Dental plan

Birthday day off

Cowshed & Soho Home staff discount

Charity days (paid)

Counselling sessions

Training & development

Team events

Résumé du poste

Soho House & Co is seeking a Health Club Receptionist to greet members and guests, manage check-ins, bookings, and inquiries while ensuring a warm, professional welcome. You will handle payments and coordinate with fitness, spa and housekeeping teams to support daily operations.

The role requires excellent communication, attention to detail, and ability to work in a fast-paced wellness environment. English fluency and a professional presentation are essential.

Qualifications

• Previous experience in receptionist/front-of-house roles, ideally in health club, spa, or hospitality.
• Strong interpersonal and communication skills.
• Fluent in English.
• Organised and reliable, able to multitask in a fast-paced environment.

Responsabilités

• Greet and welcome members and guests in a friendly, professional manner.
• Manage check-in/check-out for members and day visitors.
• Handle calls, emails, and inquiries about services, classes and facilities.
• Manage bookings for spa treatments, personal training and group classes.
• Process payments for services, memberships and products accurately.
• Maintain a tidy, welcoming reception and lobby area.
• Coordinate with fitness, spa and housekeeping teams to ensure smooth operations.
• Support membership sales with information and tours for prospective members.
• Protect confidentiality and data privacy at all times.

Connaissances

Customer service

Communication

Booking systems

Point of sale

Multitasking

Professional appearance

Outils

Booking systems

POS systems

Description du poste

The Role…

At Soho House, the

At Soho House, the Health Club Receptionist is the first point of contact for members and guests, ensuring a warm, professional, and efficient welcome. You will manage check-ins, bookings, and inquiries while providing exceptional service to support the smooth daily operation of the health club. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced wellness and fitness environment.

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years' continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Key duties…

• Greet and welcome members and guests, ensuring a friendly and professional experience.
• Manage check-in and check-out processes for members and day visitors.
• Handle phone calls, emails, and in-person inquiries about health club services, classes, and facilities.
• Manage bookings for spa treatments, personal training sessions, and group classes.
• Process payments for services, memberships, and retail products accurately.
• Maintain a tidy and welcoming reception and lobby area.
• Communicate effectively with the fitness, spa, and housekeeping teams to ensure smooth operations.
• Support membership sales by providing information and tours to prospective members.
• Uphold confidentiality, professionalism, and data privacy at all times.

What We Are Looking For...

• Previous experience in a receptionist, front-of-house, or customer service role, ideally in a health club, spa, or hospitality environment.
• Strong interpersonal and communication skills.
• Confident with booking systems, point-of-sale systems, and basic computer skills.
• Professional, approachable, and well-presented.
• Able to multitask and work under pressure while maintaining excellent service.
• Fluent in English
• Organised and reliable
• Ability to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions

Physical Requirements

• Must be over the age of 18
• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required

The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.

Pay Range

£15.50—£15.50 GBP