Spa Receptionist - Soho Farmhouse

Soho House & Co; Chipping Norton; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Soho Friends Membership

50% Staff discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off after 1 year

Staff discount on Cowshed & Soho Home

Charity days (2 paid) with Soho Impact

Counselling Sessions

Cookhouse & House Tonic programs

Continuous training

Team Events

Job summary

Soho House in the UK is seeking a friendly Spa Receptionist to be the first point of contact for members and guests, ensuring a warm, professional welcome. You will manage check-ins, bookings, and inquiries while supporting the smooth daily operation of the health club.

The role requires excellent communication, attention to detail, and the ability to multitask in a fast-paced wellness environment. Previous front-of-house experience and fluency in English are preferred, with ongoing training and

Qualifications

• Fluent English is required.
• Experience in receptionist/front-of-house roles preferred.

Responsibilities

• Greet and welcome members and guests in a friendly, professional manner.
• Manage check-in/check-out for members and day visitors.
• Handle phone calls, emails, and in-person inquiries about services.
• Manage bookings for spa treatments, classes, and facilities.
• Process payments for services, memberships, and retail items.
• Maintain a tidy reception and lobby area.
• Coordinate with fitness, spa and housekeeping teams for smooth operations.
• Support membership sales with information and tours.

Skills

Fluent English

Front-of-house experience

Phone handling

Booking systems

Customer service

Tools

POS systems

Job description

The Role…

At Soho House, the Spa Receptionist is the first point of contact for members and guests, ensuring a warm, professional, and efficient welcome. You will manage check-ins, bookings, and inquiries while providing exceptional service to support the smooth daily operation of the health club.

At Soho House, the Spa Receptionist is the first point of contact for members and guests, ensuring a warm, professional, and efficient welcome. You will manage check-ins, bookings, and inquiries while providing exceptional service to support the smooth daily operation of the health club. This role requires excellent communication skills, attention to detail, and the ability to work in a fast‑paced wellness and fitness environment.

What's in it for you?

• Weekly Pay


• Team meal whilst on shift prepared by our chefs


• Soho Friends Membership


• 50% Team discount on Food & Drink, 7 days a week


• Staff Room Rates


• Health Cash Plan (option to up to 2 additional dependents)


• Dental Plan (option to add up to 2 additional dependents)


• Birthday Day Off after 1 years' continuous service


• Up to 50% Staff Discount on Cowshed & Soho Home


• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.


• Free Counselling Sessions


• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.


• Continuous training to develop yourself personally and professionally


• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Key duties…

• Greet and welcome members and guests, ensuring a friendly and professional experience.


• Manage check-in and check-out processes for members and day visitors.


• Handle phone calls, emails, and in-person inquiries about health club services, classes, and facilities.


• Manage bookings for spa treatments, personal training sessions, and group classes.


• Process payments for services, memberships, and retail products accurately.


• Maintain a tidy and welcoming reception and lobby area.


• Communicate effectively with the fitness, spa, and housekeeping teams to ensure smooth operations.


• Support membership sales by providing information and tours to prospective members.


• Uphold confidentiality, professionalism, and data privacy at all times.

What We Are Looking For…

A successful Spa Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high‑profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• Previous experience in a receptionist, front-of-house, or customer service role, ideally in a health club, spa, or hospitality environment.


• Strong interpersonal and communication skills.


• Confident with booking systems, point-of-sale systems, and basic computer skills.


• Professional, approachable, and well‑presented.


• Able to multitask and work under pressure while maintaining excellent service.


• Fluent in English


• Organised and reliable


• Ability to handle feedback to achieve member satisfaction


• Ability to multitask and work in a fast‑paced environment


• Ability to understand and follow written and verbal instructions

Physical Requirements

• Must be over the age of 18


• Must be able to seize, grasp, turn and hold objects by hand


• Able to work on your feet for at least 8 hours


• Occasionally kneel, bend, crouch and climb as required

The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.

Pay Range

£15.50—£15.50 GBP