First Response Claims Handler

Vermelo RPO; Uxbridge; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Vermelo RPO is hiring a First Response Claims Handler in Uxbridge, hybrid, full-time. You will be the first friendly voice after an accident, guiding clients through initial steps and coordinating replacement vehicles.

You will investigate details, assess liability, explain services, and deliver top-tier customer service with empathy. The role requires clear communication, calm decision-making, and a team-focused attitude to support clients during stressful times.

Qualifications

• Friendly and engaging phone manner.
• Strong communication and listening skills.
• Great time management and attention to detail.
• Ability to stay calm and make quick, informed decisions.
• Passsion for helping people and working in a team.
• Team-first attitude and a willingness to learn.
• Basic Microsoft Office skills (Word, Outlook).

Responsibilities

• Handle new accident referrals and guide clients through initial claim steps.
• Investigate details to assess liability, damages and potential fraud.
• Explain services and benefits clearly while negotiating where appropriate.
• Organise suitable replacement vehicles promptly.
• Manage multiple client accounts with empathy and professionalism.
• Make smart, commercial decisions benefiting customer and business.
• Deliver top-tier customer service with empathy and energy.

Skills

Phone manner

Communication skills

Time management

Decision-making

Team player

MS Office

Tools

Microsoft Word

Microsoft Outlook

Job description

First Response Claims Handler

Location: Uxbridge Type: Full-Time Hybrid

Working hours: Monday to Friday Covering hours between 8am - 6pm (shifts 8-430pm & 930-6pm) 1 in 4 Saturdays 930am - 330pm 1 shift per week 1030-730pm

Ready to turn chaos into calm after a car accident? Join our vibrant, fast-paced team and be the first friendly voice our customers hear following an accident!

We've been helping non-fault drivers get back on the road for 30 years, by providing like-for-like replacement vehicles, expert claims assistance and a genuinely caring service. As we continue to grow, we are looking for First Response Claims Handlers to join our fast-paced, fun and supportive team!

What You'll Be Doing:

As a First Response Claims Handler, you'll play a key role in the early stages of the claims process. Your responsibilities will include:

• Handling new accident referrals from our trusted partners and guiding our clients through the initial steps in their claim.
• Investigating accident details to assess liability, damages and potential fraud!
• Explaining our services and benefits to our clients in a clear & confident way - feeling confident in negotiating and sales skills is a benefit!
• Organising suitable replacement vehicles quickly and efficiently.
• Managing multiple client accounts with empathy and professionalism.
• Making smart, commercial decisions that benefit both the customer and the business!
• Delivering top-tier customer service with empathy & energy!
• Promoting our services with confidence and care!

What You Bring:

• A friendly and engaging phone manner.
• Strong communication, listening skills, and decision-making skills.
• Great time management and attention to detail.
• The ability to stay calm and make quick, informed decisions
• A passion for helping people and working in a team
• A team-first attitude and a willingness to learn
• Basic Microsoft Office skills (Word, Outlook)
• Bonus points for knowledge of the automotive or insurance world-but not essential!

Why You'll Love It Here:

• A fun, social, and supportive team environment - with team meetings, games, fun socials both as a team and a wider business! We work hard, support each other & have fun while doing it!
• Loads of opportunities to grow your skills in customer service, sales, and admin - as well as lots of progression opportunities from within!
• A company that genuinely cares about its people and customers - a meaningful role where we help people during a stressful time & make a difference!
• We have been around 30 years and are still growing
• Fast-paced days that fly by-and no two are ever the same