First-Party Fraud Investigator Hybrid

HSBC Holdings plc; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

HSBC Holdings plc in the United Kingdom seeks a Fraud Advisor (GCB7) to review and investigate first-party fraud claims, delivering clear customer outcomes. You will work hybrid with Leeds or Birmingham offices and use investigative skills to protect customers and the bank.

In this role you will handle queries, leverage data interpretation, and collaborate with teams to ensure efficient decisions while providing excellent customer service.

Qualifications

• Fraud investigation experience is essential.
• Excellent attention to detail and accuracy.
• Strong problem solving and judgement abilities.
• Excellent verbal and written communication skills.
• Ability to understand and interpret data.
• Comfortable using computers and digital tools.
• Proactive with initiative and timely decisions.
• Able to work well in teams and adapt to change.
• Experience handling vulnerable customer enquiries.

Responsibilities

• Review and investigate customer fraud and scam claims.
• Use procedures and judgement to reach good outcomes for customer and bank.
• Work in a productivity focused environment with colleagues.
• Support and improve questions techniques and investigation skills.

Skills

Fraud investigations

Attention to detail

Problem solving

Verbal and written communication

Data interpretation

Computer literacy

Judgement and initiative

Teamwork

Adaptability to change

Handling vulnerable customers

Job description

HSBC Holdings plc in the United Kingdom seeks a Fraud Advisor (GCB7) to review and investigate first-party fraud claims, delivering clear customer outcomes. You will work hybrid with Leeds or Birmingham offices and use investigative skills to protect customers and the bank.

In this role you will handle queries, leverage data interpretation, and collaborate with teams to ensure efficient decisions while providing excellent customer service.