Senior Analyst Fraud Decisioning

HSBC; Birmingham; On-site; GBP 50,000 - 75,000; Full time

Job summary

HSBC Holdings plc in the UK is seeking an experienced Senior Analyst Fraud Decisioning to help protect customers and the business by optimising fraud detection systems and insights across the UK Fraud team.

You will partner with stakeholders to improve controls, review performance, and deliver root‑cause insights and actions that strengthen decision engines while maintaining strong customer experience. The role combines analytical rigor with collaboration, leadership and change delivery.

Qualifications

• Experience in Fraud Management, Fraud Operations or Fraud Analytics.
• Detailed knowledge of payment and/or account opening processes.
• Experience with fraud detection systems such as SAS EFM, Falcon, Biocatch, Hunter and Threatmetrix.
• Knowledge of using, calibrating and optimising fraud detection tools.
• Background in Data Science, Statistics or Mathematics is an advantage.
• Experience with detailed root cause analysis of loss events is an advantage.

Responsibilities

• Assist stakeholders to improve control owner competencies for managing fraud risk.
• Critically review performance and results to assess adequacy of fraud detection and remediation.
• Support engagement of the wider business to deploy improved fraud controls.
• Root cause analysis of losses to provide insights and action for change.
• Contribute to management and delivery of the overarching fraud strategy and execution.
• Provide support to business stakeholders on fraud decisioning systems and root cause analysis.
• Analyse loss events and provide guidance on applicability and effectiveness.

Skills

Fraud Management

Fraud Operations

Fraud Analytics

Payment Knowledge

Account Opening

SAS EFM

Falcon

Biocatch

Hunter

Threatmetrix

Data Science

Root Cause Analysis

Change Management

Education

Data Science background

Statistics

Mathematics

Tools

SAS EFM

Falcon

Biocatch

Hunter

Threatmetrix

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Senior Analyst Fraud Decisioning.

You’ll play a key part in ensuring fraud decisioning & insights team within UK Fraud who are responsible for the day to management of fraud across the business, ensuring that our fraud detection systems are fully optimised to detect fraud against the HSBC UK or its customers.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Assist stakeholders, to improve control owner competencies for managing fraud risk.
• Critically review performance and results to assess the adequacy of fraud detection and develop remediation for gaps and optimisation of decision engines. Customers / Stakeholders.
• Support the engagement of the wider business to develop and deploy improved fraud controls.
• Through root cause analysis of losses, provide insight into the control effectiveness and call to action for the need for change.
• Contribute to the management and delivery of the overarching business and fraud strategy and execution of the plan.
• Leadership & Teamwork
• Provide support to business stakeholders on all aspects of fraud decisioning systems and root cause
• Analysis of loss events providing advice and guidance on application, suitability and effectiveness.
• Provide evidence and artifacts that support decision making.

To be successful in this role you should meet the following requirements:

• The ideal candidate will have proven ability of working within an existing Fraud Management, Fraud Operations or Fraud Analytics function.
• Detailed knowledge of payment and/or account opening processes is critical.
• Experience of working with Fraud Detection systems such as, SAS EFM, Falcon, Biocatch, Hunter and Threatmetrix is critical.
• Knowledge of using, calibrating and optimising fraud detection tools would be an advantage.
• Relevant work experience in Data Science, Statistics, Mathematics or any other quantitative discipline would be an advantage.
• Relevant work experience in undertaking detailed root cause analysis into loss events would be an advantage.
• Responsible for equipping fraud control operators with the insights needed to deliver the level of fraud loss, customer experience and operational cost determined by the risk owner.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who match the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail] .