Fraud Investigator – First-Party Protection

Testing Site - JPMC; Easter Howgate; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid work model (Flexible Working)

Flexible Working Hours: 35 hours per/4

Job summary

JPMorgan Chase is seeking a Fraud Investigator to join our Fraud Operations team in the UK. You will detect and prevent first party fraud, safeguard customers, and support risk-based decision making in a dynamic, customer-focused environment.

You will lead investigations with an analytical mindset, collaborate with internal teams and external banks, and ensure timely resolutions while adhering to banking regulations and company policies.

Qualifications

• Minimum 2 years’ experience in customer operations in a bank, preferably focused on the United Kingdom.
• Experience leading complex investigations with an analytical mindset.
• Demonstrable understanding of banking regulations, ideally with a fraud focus.
• Strong communication skills.

Responsibilities

• Deliver customer service using an omni-channel approach.
• Screen onboarding applications across multiple products to mitigate risk.
• Monitor customer accounts and conduct periodic reviews to identify suspicious activity.
• Liaise with other banks and financial institutions to highlight and prevent fraud.
• Conduct investigations into payment activity to identify fraud and financial crime, taking steps to mitigate risks.
• Collaborate with wider fraud operations teams to support colleagues and customers.
• Develop and maintain knowledge of fraud and scam trends.
• Manage and respond to fraud risks, ensuring timely case resolution.
• Utilize problem-solving skills to effectively manage cases.
• Ensure compliance with banking regulations and internal policies.
• Communicate findings and recommendations to key stakeholders.

Skills

Customer operations

Investigations

Attention to detail

Stakeholder management

Regulatory knowledge

Communication skills

Job description

JPMorgan Chase is seeking a Fraud Investigator to join our Fraud Operations team in the UK. You will detect and prevent first party fraud, safeguard customers, and support risk-based decision making in a dynamic, customer-focused environment.

You will lead investigations with an analytical mindset, collaborate with internal teams and external banks, and ensure timely resolutions while adhering to banking regulations and company policies.