Customer Support Executive

Corpay; Meriden; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Life insurance

Pension 5%

Private Healthcare

25 days holiday

LinkedIn Learning

Commission incentives

Career progression

Job summary

Corpay is hiring a First Line Support in Meriden to be the initial contact for users of the 1link system, including service centres and drivers. The role handles telephone, web chat and email enquiries, resolves first-line issues, and books future work while maintaining accurate records.

You will report to the Technical Support Manager and work with other teams within UK Product Support. The position offers formal training and a workout of responsibilities that emphasise accuracy, customer care,

Qualifications

• Experience in customer service, ideally first line or help-desk.
• Clear telephone, verbal and written communication with good listening skills.
• Able to resolve queries and handle difficult conversations calmly.
• Confident using Microsoft applications and learning new systems.
• Organised and accurate when managing several tasks or priorities.
• Experience of 1link or automotive platforms is beneficial.
• Experience of CRM, incident-management or ticketing systems is beneficial.
• Knowledge of automotive, fleet, leasing or vehicle maintenance industry is beneficial.
• Customer focused and approachable.
• Calm and resilient under pressure.
• Problem solver with sound judgement.
• Organised, accurate and able to multitask.
• Flexible, collaborative and team-oriented.

Responsibilities

• Respond to telephone, web chat and email enquiries from service centre users, drivers and other contacts.
• Provide clear guidance and resolve routine 1link issues using agreed procedures.
• Own enquiries, keep customers informed and escalate when needed.
• Handle complaints and difficult conversations calmly and professionally.
• Schedule future work and workshop bookings through 1link.
• Check vehicle, driver, service centre and work details before confirming a booking.
• Manage cancellations, changes and alternative arrangements with parties informed.
• Record each interaction, action and outcome in the CRM or ticketing system.
• Apply correct category/priority and capture diagnostic information.
• Escalate unresolved queries with summary and steps taken.

Skills

Customer service

First line support

Communication

CRM systems

Ticketing systems

MS Office

Organised

Problem solving

Teamwork

1link

Tools

1link system

Job description

What We Need

Corpay is currently looking to hire a First Line Support on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will be a first point of contact for users of the 1link system including service centres and drivers. The role handles telephone, web chat and email enquiries, resolves first-line issues, manages future work bookings and keeps accurate records while delivering a clear, professional customer experience. You will report into the Technical Support Manager and regularly collaborate with other teams within the division.

How We Work

• Assigned workspace in the Meriden office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Responding to telephone, web chat and email enquiries from service centre users, drivers, and other authorised contacts.
• Understanding the query, provide clear guidance and resolve routine 1link issues using agreed procedures.
• Taking ownership of enquiries, keep customers informed and escalade when needed.
• Handling complaints and challenging conversations calmly and professionally.
• Scheduling future work and workshop bookings through 1link.
• Checking vehicle, driver, service centre and work details before confirming a booking.
• Managing cancellations, changes and alternative arrangements, keeping all parties informed.
• Recording each interaction, action and outcome accurately in the CRM or ticketing system.
• Applying the correct category and priority, and capture useful diagnostic information.
• Escalating unresolved queries with a clear summary, evidence and steps already taken.
• Tracking open enquiries, provide updates and handle customer information securely.
• Maintaining strong knowledge of supported 1link products and processes.
• Sharing call, email and booking workloads to maintain service coverage.
• Following agreed procedures, keep support guidance accurate and flag recurring issues.

Qualifications & Skills

• Previous customer service experience, ideally in a first line or help-desk environment.
• Clear telephone, verbal and written communication, with strong listening skills.
• Able to resolve queries and handle difficult conversations calmly.
• Confident using Microsoft applications and learning new systems.
• Organised and accurate when managing several tasks or priorities.
• Experience of 1link or another automotive related platform is beneficial.
• Experience of CRM, incident-management or ticketing systems is beneficial.
• Knowledge of the automotive, fleet, leasing or vehicle maintenance industry is beneficial.
• Customer focused and approachable.
• Calm and resilient under pressure.
• A practical problem solver with sound judgement.
• Organised, accurate and able to multitask.
• Flexible, collaborative and willing to support the team.

Benefits & Perks

• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Ability to earn commission based on targets
• Career Progression

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally. As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Learn more about Corpay: https://www.corpay.com

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.