Digital Installations Support Apprentice

QA; Easter Howgate; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Career progression

Holiday entitlement

Pension scheme

Discount platform

Healthcare plan

Cycle to work

Volunteer days

Referral bonuses

EAP

Enhanced parental leave

Job summary

Agilico in Edinburgh operates a dedicated refurbishment centre to extend the lifespan of Multi-Functional Devices (MFDs) and reduce environmental impact. This vocational apprenticeship supports on-the-job training with a dedicated skills coach and close mentoring.

You will install, configure and record equipment, learn digital platforms like Vantage Online, and collaborate with engineers across workshops and warehouse. Benefits include holidays and pension as outlined.

Qualifications

• Good understanding of IT and digital systems.
• Must have a full UK driving licence.
• Hands-on, practical approach to tasks.
• Able to troubleshoot and solve problems as they arise.
• Strong communication with colleagues and customers.

Responsibilities

• Log, manage and update installation jobs using Vantage Online.
• Visit customer sites for installations, site surveys and collections.
• Raise purchase orders and allocate equipment to jobs.
• Become a key user of Vantage Online and digital platforms.
• Support installation, configuration and commissioning of MFDs.
• Maintain documentation using Outlook, Excel and Teams.
• Coordinate with engineers, workshop staff and management.
• Assist with digital stock control and inventory management.
• Adhere to quality, health & safety and data standards.

Skills

Good IT understanding

Driver

Hands-on

Troubleshooting

Good communication

Education

SCQF Level 6

Job description

At Agilico we're on a journey to build a better future for our people and planet. We're proud to be the UK's pioneering Circular-First Managed Print Services business, leading sustainability in our sector.

Instead of the traditional 'take-make-waste' model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers.

As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact.

Responsibilities:

• Log, manage and update installation jobs using Agilico's digital ticketing platform (Vantage Online), ensuring accurate and timely updates on installation progress, equipment, parts and job status
• Visit customer and client sites to carry out equipment installations, site surveys and collections, ensuring all installation activity is accurately recorded within company systems and delivered to a high standard of customer service
• Raise purchase orders, allocate equipment and parts to installation jobs, and maintain accurate digital records within company systems to support effective workflow management
• Train to become a key user and super user of Vantage Online and associated digital platforms, acting as a first point of contact for colleagues and supporting continuous improvement in system usage and digital processes
• Support the installation, configuration and commissioning of Multi-Functional Devices (MFDs), ensuring all installation activities, customer information and asset records are updated digitally in line with company procedures
• Maintain accurate documentation using Microsoft Office applications (including Outlook, Excel and Teams) to communicate with colleagues, coordinate installation schedules, report on activities and track work progress
• Work collaboratively with engineers, workshop staff, warehouse colleagues and management to coordinate installations, prioritise workloads, manage equipment and ensure customer expectations are consistently met
• Assist with digital stock control and inventory management, tracking equipment and parts usage, recording asset movements and identifying discrepancies through company reporting systems
• Adhere to Agilico's quality, health & safety and data management standards, ensuring all installation records, service logs and customer documentation are complete, accurate and audit-ready

What we are looking for:

• Good understanding of IT
• Must be a driver
• Hands on person
• Troubleshooting/problem solver
• Good communication

Working hours:

Monday to Friday, 9am to 5pm

Benefits:

• Opportunities to progress and grow your career
• 23 days holiday plus bank holidays, rising to 28 days after 5 years
• Stakeholder pension scheme & death in service benefit
• Agile Perks reward platform offering discounts and great deals
• Healthcare cash plan covering everyday expenses such as opticians, dentist etc
• Cycle to work scheme
• Volunteer days
• Referral bonuses if you nominate a friend or a new customer
• Employee Assistance Programme - free advice on relationships, mental health and financial planning and more.
• Enhanced maternity and paternity scheme

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time