First Line Manager

DHL Supply Chain; Hatfield; On-site; Confidential; Full time

Benefits offered by this job

Free on-site parking and canteen

25 days annual leave

Discretionary bonus

Flexible working options

Pension scheme

GP service

Discounts

Career development

Job summary

DHL Supply Chain in Welham Green is seeking a Warehouse First Line Manager to lead a busy night shift operation, focusing on safety, productivity and engagement. The role is permanent, full-time, and on-site with a nights pattern from 21:30 to 06:00.

You will develop teams, monitor performance, and drive continuous improvement to meet service levels for a fast-paced logistics environment.

Qualifications

• This role requires experience in warehousing, logistics, or distribution.
• Previous leadership, supervisory, or team management experience.
• Ability to make decisions in a fast-paced operational environment.
• Strong communication, organisational, and problem-solving skills.
• Passion for delivering results through people and process improvement.

Responsibilities

• Lead and support a team of warehouse operatives to meet targets and service levels.
• Monitor performance, productivity, and quality across the shift.
• Ensure safe completion of all activities in line with policies.
• Drive continuous improvement for efficiency and customer service.
• Coach, develop, and engage colleagues to build a high-performing team.
• Manage resource allocation and support labour planning.
• Utilise warehouse systems and data to monitor performance and identify improvements.

Skills

Leadership

Team management

Problem solving

Communication

Organisational skills

Safety awareness

Job description

Warehouse First Line Manager - Nights

Pay Rate: £33,000 - £35,000 per annum
Grade: O
Contract Type: Permanent, Full-Time
Shift Pattern: Nights, Any 5 from 7, 21:30 - 06:00
Location: Welham Green, AL10 8XF

Think you know DHL? Think again.

At DHL Supply Chain, we're much more than a delivery company. As the world's leading logistics provider, we keep supply chains moving and businesses running efficiently. Our success is driven by our people, and we're looking for a motivated Warehouse First Line Manager to join our team in Welham Green.

This is an exciting opportunity for an experienced warehouse professional to lead a busy night shift operation, driving performance, safety, productivity, and engagement within a fast-paced logistics environment.

WHAT YOU'LL DO

As a Warehouse First Line Manager, you will play a key role in delivering a safe, efficient, and productive operation through strong leadership and operational excellence.

• Lead and support a team of warehouse operatives to achieve operational targets and service levels.
• Monitor performance, productivity, and quality standards across the shift.
• Ensure all operational activities are completed safely and in line with company policies and procedures.
• Drive continuous improvement initiatives to enhance efficiency and customer service.
• Coach, develop, and engage colleagues to create a high-performing team culture.
• Manage resource allocation and support effective labour planning.
• Use warehouse systems and operational data to monitor performance and identify improvement opportunities.

THIS ROLE WOULD SUIT PEOPLE WHO

• Have experience within a warehousing, logistics, or distribution environment.
• Have previous leadership, supervisory, or team management experience.
• Are confident making decisions in a fast-paced operational environment.
• Have strong communication, organisational, and problem-solving skills.
• Are passionate about delivering results through people and process improvement.

WHY JOIN US?

• Free on-site parking and canteen facilities.
• 25 days annual leave, with the option to purchase additional holiday.
• Discretionary performance-related bonus.
• We're happy to discuss flexible working options at interview.
• Generous pension scheme with an 8% employer contribution and 4% employee contribution.
• Free and confidential 24/7 GP service.
• Access to hundreds of retail and lifestyle discounts.
• Affordable loans, savings schemes, and free mortgage advice.
• Excellent opportunities for career development within a global organisation.

WHO WE ARE

We're the global leaders in supply chain management, with over 188,000 colleagues across more than 50 countries. Our expert teams support customers across a wide range of sectors, including retail, automotive, healthcare, consumer goods, and technology.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're committed to creating a workplace where everyone's skills, experiences, and perspectives are valued. We want every colleague to feel respected, supported, and able to reach their full potential.

As proud signatories of the Armed Forces Covenant, we actively support veterans, reservists, and members of the armed forces community in finding rewarding careers with DHL.