First Line Manager

DHL; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

DHL Supply Chain seeks a First Line Manager to lead airport-based cleaning operations at Heathrow. You will allocate and deploy teams, drive safety and quality, and manage staffing processes to ensure smooth flight operations.

Your role requires strong leadership, aviation experience, and a hands-on approach to daily execution, with a focus on communication, performance management, and adherence to security procedures. This is a full-time, on-site position at Heathrow.

Qualifications

• Hold a valid UK driving license (essential).
• Preferred experience within Aviation.
• Management experience.
• IT literate.
• Strong people management skills.

Responsibilities

• Manage day-to-day allocation and deployment of cleaning teams using the PDA system linked to INFORM.
• Set clear priorities for the Cabin Quality Supervisor.
• Take responsibility for operational performance during the shift, including training plans and quality.
• Ensure shift briefs are delivered and operational priorities are communicated effectively.
• Responsible for managing colleagues including all people processes (RTWs, absence, disciplinary issues, performance management).
• Oversee deployment of cleaning teams to meet the flight schedule and ensure Cat 1 waste processes are carried out and aircraft are supplied with the correct stock.
• Manage stakeholder relationships during the shift and escalate queries to the Airside Shift Manager where appropriate.

Skills

Driving license

Aviation experience

Management experience

IT literate

People management

Job description

Grade: N
Contract Type: Permanent (Full-Time)
Shift patterns: 5 on 3 off - mixture of shifts AM/PM
Location: Heathrow - TW6 2GA

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, providing top-notch ground handling services at numerous UK airports. Join us in our mission to deliver excellence in aviation logistics!

We're now looking for a First Line Manager to play an integral role at the heart of our operations, ensuring that every flight is a success.

A TYPICAL DAY MAY INVOLVE

• Manage the day-to-day allocation and deployment of cleaning teams utilising the PDA system linked to INFORM
• Set clear priorities for the Cabin Quality Supervisor
• Take responsibility for operational performance during the shift, i.e. training plans and quality
• Ensure shift briefs are delivered for all cleaning teams and operational priorities are communicated effectively
• Responsible for managing colleagues including all people processes (RTWs, absence, disciplinary issues, performance management).
• Oversee the deployment of the cleaning teams to meet the flight schedule and ensure that Cat 1 waste processes are carried out and aircraft are supplied with the correct stock. Ensure shortages and surplus items are dealt with
• Manage stakeholder relationships during the shift. Deal with any queries and complaints and escalates to the Airside Shift Manager where appropriate

THIS ROLE WOULD SUIT PEOPLE WHO

• Hold a valid UK driving license (essential)
• Preferred experience within Aviation
• Management experience
• IT literate
• Strong people management skills

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

To obtain a full airside ID, you must:

• Be able to provide five years' UK address history
• Be able to provide five years' reference history (employment/education/benefit claim/character)
• Pass a pre-employment Drug and Alcohol test

WHY JOIN US?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 26th October. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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