First-Line IT Support Technician - 6-Month FTC (Eastleigh)

Lloyd & Whyte; Eastleigh; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

28 days annual leave plus bank

Your birthday off

Group Pension

Bonus scheme

Holiday buy scheme

Health & wellbeing benefits

Paid volunteering time

Job summary

Lloyd & Whyte, proudly part of Benefact Group, is looking for a First Line IT Support Technician to join our IT team in Eastleigh.

You will be the first point of contact for IT queries, provide efficient support to end-users and escalate complex issues to the MSP. This 6-month fixed-term contract offers up to £30,000 depending on experience.

Join a collaborative culture with opportunities for development and a range of benefits as listed in our job advert.

Qualifications

• Excellent communication and interpersonal skills.
• Strong knowledge of Windows OS, Microsoft 365, AD, Entra, Exchange Online and InTune.
• Basic knowledge of virtual environments (Hyper-V, Citrix) and VOIP (WebEx).

Responsibilities

• Act as the first point of contact for IT support queries via phone, email, and ticketing system.
• Escalate unresolved issues to the MSP (3rd line) with clear documentation and context.
• Liaise with MSP to ensure SLAs are met and service quality is maintained.
• Maintain IT asset inventory and ensure accurate records of equipment and licenses.
• Provide basic training and guidance to users on IT systems and best practices.

Skills

Excellent communication

Interpersonal skills

First line IT support experience

Tools

Windows OS

Microsoft 365

Active Directory

Microsoft Entra

Exchange Online

Intune

Hyper-V

Citrix

WebEx

Networking basics (IP, DNS, VPN)

ITIL / ticketing systems (ConnectWise, Desk365)

Job description

Lloyd & Whyte, proudly part of Benefact Group, is looking for a First Line IT Support Technician to join our IT team in Eastleigh.

You will be the first point of contact for IT queries, provide efficient support to end-users and escalate complex issues to the MSP. This 6-month fixed-term contract offers up to £30,000 depending on experience.

Join a collaborative culture with opportunities for development and a range of benefits as listed in our job advert.