First-Line IT Support Technician — Helpdesk Pro

Benefact Group plc; Eastleigh; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

28days annual leave

Birthday off

Group Personal Pension

Bonus scheme

Holiday buy scheme

Health and wellbeing benefits

Enhanced sick pay and parental leave

Study funding

Volunteer time off

Job summary

Benefact Group plc's Lloyd & Whyte are seeking a First Line IT Support Technician to join the IT team in our Eastleigh office. You will be the first point of contact for IT queries and incidents, providing efficient and friendly support to end-users, and working with our outsourced MSP, escalating more complex issues as needed.

This role is a 6 month fixed term contract with a 35-hour week (Monday to Friday) and a salary up to £30,000 depending on experience.

Responsibilities

• Act as the first point of contact for IT support queries via phone, email and ticketing system.
• Escalate unresolved issues to the MSP with clear documentation and context.
• Liaise with the MSP to ensure SLAs are met and service quality is maintained.
• Maintain IT asset inventory and ensure accurate records of equipment and licenses.
• Provide basic training and guidance to users on IT systems and best practices.

Job description

Benefact Group plc's Lloyd & Whyte are seeking a First Line IT Support Technician to join the IT team in our Eastleigh office. You will be the first point of contact for IT queries and incidents, providing efficient and friendly support to end-users, and working with our outsourced MSP, escalating more complex issues as needed.

This role is a 6 month fixed term contract with a 35-hour week (Monday to Friday) and a salary up to £30,000 depending on experience.