Junior IT Support Technician - 6-Month Contract

LLOYD'S REGISTER INTERNATIONAL; Eastleigh; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

28 days annual leave

Birthday off

Group Pension

Bonus scheme

Holiday buy scheme

Health & wellbeing benefits

Enhanced sick pay

Study support

Volunteer time off

Job summary

Lloyd & Whyte, proudly part of Benefact Group, is seeking a First Line IT Support Technician for our Eastleigh office. You will be the first point of contact for IT queries and incidents, providing friendly support to end-users and coordinating with our MSP.

The role is a 6-month fixed term contract with a competitive salary and benefits package, including learning and development opportunities within the Benefact Group.

Qualifications

• Excellent communication and interpersonal skills.
• Strong knowledge of Windows OS, M365, AD, Entra, Exchange Online and InTune.
• Basic knowledge of virtual environments (Hyper-V, Citrix).
• Basic knowledge of VOIP telephony systems (WebEx).
• Basic understanding of networking concepts (IP, DNS, VPN).
• Familiarity with ITIL practices and ticketing systems (ConnectWise, Desk365).
• Ability to troubleshoot and resolve issues methodically and efficiently.

Responsibilities

• Act as the first point of contact for IT support queries via phone, email, and ticketing system.
• Escalate unresolved issues to the MSP with clear documentation and context.
• Liaise with the MSP to ensure SLAs are met and service quality is maintained.
• Maintain IT asset inventory and ensure accurate records of equipment and licenses.
• Provide basic training and guidance to users on IT systems and best practices.

Skills

Communication skills

Windows & M365

Active Directory

Entra & Exchange Online

InTune

Hyper-V & Citrix

VOIP WebEx

Networking basics

Troubleshooting

Tools

ConnectWise

Desk365

Job description

Lloyd & Whyte, proudly part of Benefact Group, is seeking a First Line IT Support Technician for our Eastleigh office. You will be the first point of contact for IT queries and incidents, providing friendly support to end-users and coordinating with our MSP.

The role is a 6-month fixed term contract with a competitive salary and benefits package, including learning and development opportunities within the Benefact Group.