IT Service Desk Engineer - 1st/2nd Line Support & Improvements

Camwebdir; United Kingdom; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Monthly wellbeing allowance

Generous paid time off

Career development

Training opportunities

Job summary

Redgate is seeking a hands-on Service Desk Engineer to be the first point of contact for IT support across the business. You’ll own 1st and 2nd line support for internal users, log and triage incidents, and resolve issues across devices, applications, and infrastructure.

You’ll identify trends and contribute to IT projects, shaping how support is delivered at Redgate. You’ll work in a hybrid setup with Cambridge office access, participate in onboarding for new starters, and help improve asset

Qualifications

• Experience in a similar IT support role with strong analytical and problem-solving skills.
• Confident supporting Microsoft environments including M365, Intune/Autopilot, Entra ID, and Active Directory.
• Familiarity with an ITSM platform such as Halo or Zendesk.
• Clear communicator who can explain technical concepts to non-technical colleagues.
• Proactive and able to spot opportunities to improve processes and follow through.

Responsibilities

• First point of contact for IT issues across the business, with a focus on first-touch resolution.
• Troubleshooting and resolving issues across Microsoft 365, Intune/Autopilot, Entra ID, networking, and AV equipment.
• Identifying recurring themes and proposing process improvements to the Technical Operations team.
• Contributing to infrastructure projects and new starter onboarding.
• Maintaining accurate asset records and support documentation.

Skills

IT support experience

Analytical thinking

Problem solving

Communication

Active Directory

Microsoft 365

Intune/Autopilot

Tools

Halo ITSM

Zendesk

Job description

Redgate is seeking a hands-on Service Desk Engineer to be the first point of contact for IT support across the business. You’ll own 1st and 2nd line support for internal users, log and triage incidents, and resolve issues across devices, applications, and infrastructure.

You’ll identify trends and contribute to IT projects, shaping how support is delivered at Redgate. You’ll work in a hybrid setup with Cambridge office access, participate in onboarding for new starters, and help improve asset