Service Desk L1: Desktop Support Analyst

Technopride Ltd; Watford; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading technology solutions provider in Watford is seeking a Service Desk Analyst-L1 to serve as the first point of contact for IT related issues. The ideal candidate will have strong communication skills and a solid understanding of ITIL processes. Responsibilities include troubleshooting IT problems, logging incidents in the ITSM tool, and coordinating service requests. A graduate degree and Service Desk experience are mandatory, along with preferred ITIL V3/V4 certifications. This contract role offers a diverse work environment.

Qualifications

• Graduate with ITIL certification and Service Desk experience.
• Experience in communication with executive staff members.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Handle requests for service and provide first line support.
• Log incidents and service requests in the ITSM tool.
• Monitor queues to ensure SLAs are maintained.
• Coordinate tickets that cross organizational boundaries.

Skills

Strong organization skills

Excellent communication skills

Ability to deliver polished presentations

Multi-tasking and prioritizing work

Education

Graduate degree, preferably B.Tech/B.E

ITIL V3/V4 Certification

MCP/MSCE/MSCA certification

Job description

A leading technology solutions provider in Watford is seeking a Service Desk Analyst-L1 to serve as the first point of contact for IT related issues. The ideal candidate will have strong communication skills and a solid understanding of ITIL processes. Responsibilities include troubleshooting IT problems, logging incidents in the ITSM tool, and coordinating service requests. A graduate degree and Service Desk experience are mandatory, along with preferred ITIL V3/V4 certifications. This contract role offers a diverse work environment.