Multi-Tier IT Support Engineer (L1–L4)

Natobotics; City Of London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading tech company is seeking an IT Support Engineer to provide multi-tiered support (L1 to L4) in a hybrid environment. Responsibilities include acting as the first point of contact, handling escalated issues, conducting in-depth troubleshooting, and engaging in performance optimization. The ideal candidate will have extensive knowledge of operating systems and networking, with proficiency in troubleshooting and supporting enterprise systems.

Qualifications

• Experience in L1, L2, L3, or L4 support.
• Strong communication skills for user interaction.
• Ability to handle escalated technical issues.

Responsibilities

• Provide Service Desk support as first line of contact.
• Handle technical escalations and perform troubleshooting.
• Develop scripts for system reliability improvements.
• Engage in code-level debugging for performance optimization.

Skills

Basic knowledge of Windows/Mac OS

MS Office proficiency

Networking basics

Deep understanding of OS internals (Windows/Linux)

Active Directory knowledge

Networking (TCP/IP, DNS, VPN)

Scripting for automation

Troubleshooting skills

Job description

A leading tech company is seeking an IT Support Engineer to provide multi-tiered support (L1 to L4) in a hybrid environment. Responsibilities include acting as the first point of contact, handling escalated issues, conducting in-depth troubleshooting, and engaging in performance optimization. The ideal candidate will have extensive knowledge of operating systems and networking, with proficiency in troubleshooting and supporting enterprise systems.