University IT Support Engineer (1st/2nd Line)

London School of Commerce, London, United Kingdom; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

The London School of Commerce is seeking a dedicated IT Support Technician located in Greater London. The successful candidate will provide first and second-line technical support to university staff, students, and visitors. Major responsibilities include installing and troubleshooting IT equipment, handling helpdesk tickets, and ensuring high-quality service delivery. Applicants should have relevant qualifications, proven customer support experience, and a strong grasp of IT systems, making this position critical for maintaining academic operations.

Qualifications

• Proven experience providing 1st and 2nd line support in a technical, customer-facing environment.
• Strong knowledge of Active Directory, Windows, MS Office, and hardware troubleshooting.
• Previous experience in a higher education environment is preferred.

Responsibilities

• Provide high-quality technical support to university staff, students, and visitors.
• Respond to IT helpdesk tickets and resolve incidents efficiently.
• Install, configure, and troubleshoot IT hardware and software.

Skills

Customer-focused support

IT troubleshooting

Excellent communication skills

Teamwork

Analytical mindset

Organizational skills

Education

Bachelor’s degree or equivalent qualification

Tools

Active Directory

Windows operating systems

MS Office/Office 365

AV equipment

Job description

The London School of Commerce is seeking a dedicated IT Support Technician located in Greater London. The successful candidate will provide first and second-line technical support to university staff, students, and visitors. Major responsibilities include installing and troubleshooting IT equipment, handling helpdesk tickets, and ensuring high-quality service delivery. Applicants should have relevant qualifications, proven customer support experience, and a strong grasp of IT systems, making this position critical for maintaining academic operations.