First-Line ICT Service Desk Operator

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 26,000 - 27,000; Full time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust in Birmingham is seeking a Band 3 ICT Service Desk Operator at Athena House for a 12-month fixed-term post.

You will provide first line ICT support, log calls, perform basic triage and escalate issues to senior engineers, with training provided.

This role offers a hands-on opportunity within a supportive NHS digital services team, contributing to reliable healthcare technology across the Trust.

Qualifications

• English Language GCSE Grade C or equivalent.
• Maths GCSE Grade C or equivalent.
• Industry standard ICT qualification.

Responsibilities

• Provide first line ICT support to the Trust and log calls in the ICT system.
• Respond to phone and email requests and log calls in the ICT call system.
• Provide basic triage and escalate issues to senior engineers.
• All training will be provided.

Skills

MS Office

Customer service

Call logging

Communication skills

Asset management

Education

English Language GCSE or equivalent

Maths GCSE or equivalent

Industry Standard ICT Qualification

Job description

Birmingham and Solihull Mental Health NHS Foundation Trust in Birmingham is seeking a Band 3 ICT Service Desk Operator at Athena House for a 12-month fixed-term post.

You will provide first line ICT support, log calls, perform basic triage and escalate issues to senior engineers, with training provided.

This role offers a hands-on opportunity within a supportive NHS digital services team, contributing to reliable healthcare technology across the Trust.