Fire Stopping Technical Advisor - Training & Field Support

Etex; Measham; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Etex is seeking a Technical Advisor in Measham to be the first point of contact for technical questions about fire stopping systems and to prepare project specifications. You will gain hands-on fire testing experience and be buddyed with an experienced advisor, with practical, one-to-one training over about six months, including support towards the Institution of Fire Engineers Level 2 exam.

The role is based in Measham, 40 hours a week, with office work Monday to Thursday and remote Fridays,

Qualifications

• Experience in a customer service or technical advisory role, ideally within construction.
• Ability to explain technical information simply.
• Ability to solve problems and give clear advice based on technical details.
• Confidence using Microsoft Office.
• Basic AutoCAD skills would be a bonus.
• Experience in passive fire protection would be a bonus.
• Physical fitness to carry out fire test installs and the ability to drive and travel.

Responsibilities

• Give clear technical advice to customers by phone and email, replying within 24 hours.
• Prepare system specifications for projects, with typical details and simple drawings using design software where needed.
• Visit customer sites regularly to help with project issues, including facade cavity barrier enquiries.
• Support fire testing, from furnace tests through to full scale fire tests, including designing, installing and witnessing them.
• Deliver product awareness training to customers and colleagues, and manage its accreditation.
• Report monthly on key interactions, enquiry trends and personal development, and log 25 hours of professional development a year.
• Contribute to test standards task groups, look for new testing opportunities and help improve the technical department's processes.

Skills

Customer service

Technical advisory

Clear communication

Problem solving

Microsoft Office

Education

Institution of Fire Engineers Level 2 exam

Tools

AutoCAD

Design software

Microsoft Office

Job description

Etex is seeking a Technical Advisor in Measham to be the first point of contact for technical questions about fire stopping systems and to prepare project specifications. You will gain hands-on fire testing experience and be buddyed with an experienced advisor, with practical, one-to-one training over about six months, including support towards the Institution of Fire Engineers Level 2 exam.

The role is based in Measham, 40 hours a week, with office work Monday to Thursday and remote Fridays,