Technical Advisor

Etex; Measham; Híbrido; GBP 32.000 - 46.000; Jornada completa

Descripción de la vacante

Etex is seeking a Technical Advisor in Measham to be the first point of contact for technical questions about fire stopping systems and to prepare project specifications. You will gain hands-on fire testing experience and be buddyed with an experienced advisor, with practical, one-to-one training over about six months, including support towards the Institution of Fire Engineers Level 2 exam.

The role is based in Measham, 40 hours a week, with office work Monday to Thursday and remote Fridays,

Formación

• Experience in a customer service or technical advisory role, ideally within construction.
• Ability to explain technical information simply.
• Ability to solve problems and give clear advice based on technical details.
• Confidence using Microsoft Office.
• Basic AutoCAD skills would be a bonus.
• Experience in passive fire protection would be a bonus.
• Physical fitness to carry out fire test installs and the ability to drive and travel.

Responsabilidades

• Give clear technical advice to customers by phone and email, replying within 24 hours.
• Prepare system specifications for projects, with typical details and simple drawings using design software where needed.
• Visit customer sites regularly to help with project issues, including facade cavity barrier enquiries.
• Support fire testing, from furnace tests through to full scale fire tests, including designing, installing and witnessing them.
• Deliver product awareness training to customers and colleagues, and manage its accreditation.
• Report monthly on key interactions, enquiry trends and personal development, and log 25 hours of professional development a year.
• Contribute to test standards task groups, look for new testing opportunities and help improve the technical department's processes.

Conocimientos

Customer service

Technical advisory

Clear communication

Problem solving

Microsoft Office

Educación

Institution of Fire Engineers Level 2 exam

Herramientas

AutoCAD

Design software

Microsoft Office

Descripción del empleo

Summary

We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.

Location

Measham, GB

At Etex, we seek to make a meaningful impact on the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Technical Advisor in Measham! You'll be the first point of contact for technical questions about our fire stopping systems, giving clear advice and preparing specifications for real projects. You'll also get hands-on with fire testing, which is a rare and valuable chance to build your skills. You'll be buddied up with an experienced Technical Advisor and learn through mostly practical, one to one training over around six months, and we'll pay for your Institution of Fire Engineers Level 2 exam and support you towards it. The role is based at Measham, 40 hours a week, working in the office from 8:00 to 17:00 Monday to Thursday and from home on Fridays from 8:00 to 15:30, with site visits around two to three times a month and a trip within Europe about once every few months.

What You'll Do

• Give clear technical advice to customers by phone and email, replying within 24 hours.
• Prepare system specifications for projects, with typical details and simple drawings using design software where needed, helping customers choose the right solution.
• Visit customer sites regularly to help with project issues, including facade cavity barrier enquiries.
• Support fire testing, from furnace tests through to full scale fire tests, including designing, installing and witnessing them, and keeping tools and materials organised.
• Deliver product awareness training to customers and colleagues, and manage its accreditation.
• Report monthly on key interactions, enquiry trends and personal development, and log 25 hours of professional development a year.
• Contribute to test standards task groups, look for new testing opportunities and help improve the technical department's processes.

What You'll Bring

• Experience in a customer service or technical advisory role, ideally within construction.
• The ability to explain technical information simply.
• The ability to solve problems and give clear advice based on technical details.
• Confidence using Microsoft Office.
• Basic AutoCAD skills would be a bonus.
• Experience in passive fire protection would be a bonus.
• Physical fitness to carry out fire test installs where required, and the ability to drive and travel where required.

Why join us?

• Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
• Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions
• We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination
• Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role).

Etex is committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or selection process, please let us know and we will be happy to discuss how we can support you.