Fire Site Scheduler & Client Reporting Admin

Tersus Consultancy; York and North Yorkshire; Sur place; GBP 25 000 - 32 000; Plein temps

Résumé du poste

Tersus Consultancy, part of Mitie, is seeking a Fire Administrator to coordinate site appointments, liaise with internal teams and ensure timely client reports. You will support programme scheduling, data entry and KPI monitoring.

The role requires strong IT skills (Excel, Outlook, Word) and excellent organisation, with a proactive, customer-focused approach. Based in York, you'll join a team dedicated to accurate delivery.

Qualifications

• Strong IT skills including Excel, Outlook, Word and databases.
• Excellent organisational, administration and communication skills.
• A proactive, reliable approach with strong attention to detail and a customer-focused mindset.

Responsabilités

• Schedule site appointments with site managers, client contacts or residents via phone, email, portals and other client-specific processes.
• Proactively review upcoming programmes and coordinate site visits to meet agreed timelines.
• Liaise with surveyors, laboratories and internal teams to ensure works are completed within required timeframes.
• Maintain accurate data and records using spreadsheets, online portals and in-house systems.
• Monitor client KPIs, manage programmes and promptly respond to or escalation client queries as required.

Connaissances

Organisational skills

Administration skills

Communication skills

Attention to detail

Customer-focused mindset

Outils

Excel

Outlook

Word

Database systems

Description du poste

Tersus Consultancy, part of Mitie, is seeking a Fire Administrator to coordinate site appointments, liaise with internal teams and ensure timely client reports. You will support programme scheduling, data entry and KPI monitoring.

The role requires strong IT skills (Excel, Outlook, Word) and excellent organisation, with a proactive, customer-focused approach. Based in York, you'll join a team dedicated to accurate delivery.