Fire & Security Technical Support Engineer

Jackson Fire & Security UK Ltd; England; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading fire and security solutions provider is seeking a Fire & Security Technical Support Engineer to provide expert support across their UK franchise network. This hybrid role involves troubleshooting fire alarm, CCTV, and access control systems, mentoring new branches, and developing technical documentation. The ideal candidate will have strong hands-on experience in system installation and commissioning, excellent communication skills, and a proactive approach to problem-solving. Competitive salary and benefits offered.

Benefits

Performance-related company bonus scheme

Company vehicle

Private medical insurance

Ongoing training and development opportunities

25 days annual leave plus bank holidays

Qualifications

• Strong hands-on experience with fire alarm and security system installation.
• Demonstrable experience at senior engineer or technical support level.
• Good working knowledge of relevant standards such as BS5839 and BS EN54.

Responsibilities

• Provide technical support across franchise branches.
• Troubleshoot fire alarm and security systems.
• Assist with technical training and documentation.

Skills

Problem-solving

Excellent communication

Documentation skills

Organizational skills

Customer relations

Job description

Job Title:

Fire & Security Technical Support Engineer

Location

National UK-Wide with regular travel

Salary

40,000 - 50,000 per year dependent on experience

Job Type

Permanent, Full Time (Monday-Friday 8am-5pm, with flexibility to meet business needs)

We are excited to offer a fantastic opportunity to join our Branch Support Team in a senior, influential position within our growing national business. This hybrid role allows you to work mainly from home while providing technical support, training and development across our UK-wide franchise network.

This is a varied, hands-on, and highly collaborative role. You'll be providing remote and on-site support for maintenance, installation, commissioning, auditing and training activities, helping to raise engineering capability and ensure consistent technical standards across all branches. You'll also play a key role in onboarding new franchises, helping them establish strong operational practices from day one. Travel and occasional overnight stays will be required.

Please note: Experience in commissioning fire and security systems is essential.

The Package:

• Hybrid/home-based role with field visits across the UK
• Competitive salary: 40,000 - 50,000 DOE
• Performance-related company bonus scheme
• Company vehicle
• Laptop, tablet and/or mobile phone
• 25 days annual leave + bank holidays
• Additional day off for your birthday
• Private medical insurance
• Company pension
• Regular team-building days and nights out
• Recognition awards for outstanding performance
• Ongoing training, development, and career progression opportunities

The Role:

Technical Support & Development

• Act as the primary technical support contact for all franchise branches, resolving technical queries via phone, email, Teams or on-site visits.
• Provide expert troubleshooting for fire alarm, intruder alarm, CCTV and access control systems.
• Support branches with complex commissioning, fault-finding, installation queries and system integration.
• Assist with designs, specifications, quotations and site surveys when required.
• Deliver structured training sessions, toolbox talks and development pathways for engineers and apprentices.
• Maintain an up-to-date understanding of relevant British Standards, legislation, and industry best practice.
• Create and maintain technical documentation, guidance notes, and standardised procedures.
• Support internal technical compliance audits and help branches prepare for external audits.

Branch Support & Growth

• Provide structured mentoring to new franchise branches, including:
  • Joint site visits
  • Guided surveys and opportunity identification
  • Installation and maintenance best practice
  • Client meetings to support relationship-building
  • Helping prepare professional costings, quotations and proposals (using Uptick)
• Feed back insights from branch visits to senior management to drive continuous improvement.
• Support branches in building technical credibility with clients, ensuring consistent service quality.
• Work collaboratively with Head Office teams (Operations, Compliance, Training and Franchise Development).

The Person (Ideal Candidate):

Essential Experience

• Strong hands-on experience with fire alarm and security system installation, servicing and commissioning. (Typical systems: addressable fire alarms, conventional alarms, intruder alarms, CCTV, access control.)
• Demonstrable experience working at senior engineer, lead engineer or technical support level.
• Good working knowledge of relevant standards: BS5839, BS5266, BS EN54, NSI/NACOSS requirements.
• Competence with system design, survey work, quotations and documentation.

Desirable Experience

• Multi-brand experience (e.g., Advanced, Kentec, Morley, Siemens, Texecom, Galaxy, Paxton, Avigilon, Hikvision etc.).
• Experience mentoring younger engineers or delivering technical training.
• Experience within a franchise or multi-site engineering environment.
• Previous involvement with technical auditing, compliance or quality assurance.

Skills & Attributes

• A natural problem-solver with a calm, supportive approach.
• Excellent communicator - able to translate technical detail into clear guidance.
• Strong documentation and organisational skills.
• Confident in front of customers and comfortable providing leadership to engineers.
• Able to travel nationally with overnight stays when required.
• Full UK driving licence.

Additional Information:

Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858

All applications for this vacancy are to be submitted online, and strictly no agency calls or agency CV submissions.

Please click APPLY to send your CV, to be considered for this role.

Candidates with the relevant experience or job title of; Fire & Security Field Support Engineer, Commissioning Engineer, Technical Manager, Senior Fire & Security Engineer may also be considered for this role.