Fire & Security Service Engineer

Marlowe Fire and Security Group; Leicester; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

OTE £55,000 total package

Company van with vaults

Academy training + external training

6 training days per year

Royal London Pension Scheme

Life Assurance x4

Employee Recognition Scheme

Referral scheme up to £1,000

Holiday entitlement + bank holidays

Additional day off per year up to 25

Mental Health & Well-being scheme

Development & progression

4-day induction

Job summary

Marlowe Fire & Security is seeking an experienced Fire & Security Service Engineer to service clients across the UK. The role focuses on maintaining systems, responding to calls, and planning site visits with a strong emphasis on customer service and professional conduct.

As a frontline engineer, you will work with leading brands and attend ongoing training to develop skills and advance within the company. A full induction and progression opportunities are provided.

Qualifications

• Technical background in electrical/electronic industry required.
• Good knowledge of fire and security systems.
• Experience in front-line customer contact preferred.
• Excellent organisational skills.
• Professional demeanor at all times.
• Strong customer service orientation.

Responsibilities

• Maintain fire and security systems in assigned area.
• Respond to service calls per standards and customer requirements.
• Plan and respond to routine and reactive visits in your area.
• Communicate effectively with customers when planning site visits.
• Maintain stock levels with support from Stores.
• Attend required training sessions.
• Participate in engineering team meetings and personal development.

Job description

Fire & Security Service Engineer - Northampton – Join Marlowe Fire & Security, where innovation meets dedication! We are on the lookout for passionate and experienced Fire & Security Engineers to work on our renowned client's sites across the UK.

Responsibilities

• Maintain Fire & Security Systems in your assigned area
• Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements
• Plan and respond to routine and reactive call visits in your area
• Maintain effective communication with customers when planning site visits
• Maintain your stock levels with support from the Stores team
• Attend training sessions as and when required
• Attend Engineering team meetings as and when required
• Identify any personal training and development needs to help you provide the best possible customer service

Our Systems Fire

Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec

Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco

CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems

Access Control: Paxton, PAC. Salto

What We're Seeking

We're thrilled to connect with candidates who not only have the expertise but also possess a passion for making a significant impact. Here's how you can excel in this position: For this opportunity, we are specifically looking for candidates who offer:

• A technical background in the electrical / electronic industry
• Good all-round knowledge of Fire and Security Systems
• Experience of front-line customer contact preferred
• Excellent organisational skills
• A professional and presentable demeanor, always
• An ability to deliver exceptional customer service

Benefits

• OTE - £55,000 inclusive of basic salary, overtime, on-call, travel time, and Engineer commission scheme
• Company Van with fully fitted Van vaults
• Full use of our Academy training + external training
• 6 training days a year
• Royal London Pension Scheme
• Life Assurance x4 Basic Salary
• Employee Recognition Scheme
• Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
• Paid Holidays plus Bank Holidays
• Additional Day holiday each full year of completed service (up to 25 days)
• Mental Health & Well-being scheme
• Development & Progression opportunities
• 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment

About Marlowe Fire & Security

We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry. We're big enough to deliver results but small enough to genuinely care.

Our Businesses Include

• Marlowe Fire & Security marlowefireandsecurity.com
• Alarm Communications acl.uk.com
• Clymac clymac.co.uk
• FAFS Fire & Security fafsfireandsecurity.com
• Marlowe Kitchen Fire Suppression marlowefireandsecurity.com
• Morgan Fire Protection morganfire.co.uk
• Marlowe Smoke Control marlowe-aov.co.uk

Equal Opportunities

We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to help you participate in the recruitment process, please let us know.

Right to Work

Unfortunately, we are unable to provide Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status, we regret to inform you that your application cannot be considered.