Fire & Security Service Engineer

Mitie Cleaning & Hygiene Services; Lyme Regis; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Vehicle allowance

Flexible lifestyle benefits

High-street discounts

Cycle-to-work scheme

Life cover

Job summary

Mitie Cleaning & Hygiene Services is looking for a Fire & Security Service Engineer to maintain Fire and Security systems across the UK. The ideal candidate will have a technical background in the electrical/electronic industry, good knowledge of fire and security systems, and a commitment to providing exceptional customer service. Benefits include a competitive salary, vehicle allowance, and flexible lifestyle options. Apply now to join a fast-growing company committed to excellence and employee inclusivity.

Qualifications

• Experience of front-line customer contact preferred.
• Ability to maintain Fire and Security systems effectively.
• Willingness to attend training sessions as necessary.

Responsibilities

• Maintain Fire & Security systems in your assigned area.
• Respond to service calls for Fire and Security systems.
• Plan and respond to routine and reactive call visits.

Skills

Technical background in the electrical/electronic industry

Knowledge of Fire and Security Systems

Organizational skills

Exceptional customer service

Professional and presentable demeanor

Tools

Gent

Notifier

Galaxy

Hikvision

Job description

Fire & Security Service Engineer

Join Mitie Fire & Security, where innovation meets dedication. We are looking for an experienced Fire & Security Engineer to work on our client sites across the UK.

Why Marlowe Fire & Security?

As one of the fastest‑growing companies in the industry, we pride ourselves on delivering excellence from initial design to long‑term maintenance. You will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more.

Your Role as a Fire & Security Service Engineer

Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world‑class customer service, and be rewarded for doing so.

• Maintain Fire & Security Systems in your assigned area.
• Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
• Plan and respond to routine and re‑active call visits in your area.
• Maintain effective communication with customers when planning site visits.
• Maintain your stock levels with support from the Stores team.
• Attend training sessions as and when required.
• Attend Engineering team meetings as and when required.
• Identify any personal training and development needs to help you provide the best possible customer service.

Our Systems

• Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C‑Tec, Protec
• Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco
• CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems
• Access Control: Paxton, PAC, Salto

What We're Seeking

• A technical background in the electrical / electronic industry.
• Good all‑round knowledge of Fire and Security Systems.
• Experience of front‑line customer contact preferred.
• Excellent organisational skills.
• A professional and presentable demeanor, always.
• An ability to deliver exceptional customer service.

Benefits

We offer a competitive salary, vehicle allowance, and a flexible lifestyle benefits platform, Choices, where you can purchase up to five extra days’ holiday, critical illness insurance, dental treatment, and technology products. We provide high‑street discounts through MiDeals, a cycle‑to‑work scheme, life cover of up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.

You will have access to a virtual GP, salary finance options to access earned pay before payday, and Mitie Stars recognition for outstanding performance with cash prizes.

Equal Opportunities

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (e.g. dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, please let us know by emailing at [e-mail].